District Manager

District Manager

About the Role:

As a District Manager, you will be responsible for leading all aspects of retail operations, including concept shops and factory outlets. Your primary goal will be to ensure 100% customer satisfaction while driving sales growth and achieving operational targets.

Key Responsibilities:

• Sales and Performance:
  • Achieve sales targets for all individual stores
  • Develop and implement strategies to optimize store performance and drive sales growth
  • Analyze and report store performance to identify areas for improvement
• Operations Management:
  • Oversee day-to-day operations of multiple retail stores within the district
  • Ensure compliance with company policies, procedures, and standards across all locations
• Team Leadership and Development:
  • Recruit, train, and develop store managers and other staff members within the district
  • Provide guidance, coaching, and support to store managers to help them achieve their targets and develop their skills
  • Foster a positive and collaborative work environment that promotes teamwork, accountability, and employee engagement
• Customer Service and Satisfaction:
  • Uphold high standards of customer service and ensure that all employees are trained to deliver exceptional customer experiences
  • Address customer complaints and escalations in a timely and professional manner
  • Implement initiatives to enhance customer satisfaction and loyalty
• Sales and Marketing:
  • Collaborate with the marketing department to develop and implement sales and promotional strategies
  • Monitor competitor activity and market trends to identify opportunities for growth and differentiation
  • Ensure that stores are effectively merchandised and that product displays are visually appealing to customers

Secondary Responsibilities:

• Maintain an effective stock management system to maximize sales and profitability
• Prepare sales forecasts for the retail segment and order products to meet customer demand
• Ensure that all products are properly handled and displayed according to company standards
• Create manpower plans and labor schedules for the retail segment
• Provide competitors' intelligence and ensure 100% customer satisfaction at the retail segment

Key Relationships:

• Marketing Team
• Finance Team
• HR and Recruitment
• Warehouse
• Store Staffs
• Landlord

Knowledge, Skills and Abilities:

• Retail management
• Leadership
• People management
• Training skill
• System & Process management
• Communication with others
• Manage relationship & diversity
• Planning and Organizing
• Analysis and problem solving
• Results orientation

Requisite Education and Experience:

• University Degree, BA or MBA preferred
• 5+ years of experience in retail management, with at least 3 years in a district or regional management role
• Proven track record of driving sales growth and achieving operational targets
• Strong leadership and team-building skills
• Excellent communication, interpersonal, and problem-solving abilities
• Proficiency in Microsoft Office suite and retail management software
• Willingness to travel within the designated district as needed
• Proficiency in both English and Thai language