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CO+I Edge Critical Environments Field Service Engineer
2 months ago
At Microsoft, we're committed to creating an inclusive work environment where every employee can thrive and make a positive impact on our culture every day. As a CO+I Edge Critical Environments Field Service Engineer (CE FSE), you'll play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services.
About Microsoft's Cloud Operations & Innovation (CO+I)CO+I is the engine that powers our cloud services, and as a CE FSE, you'll be part of a team that's focused on the personal and professional development of all employees. We offer trainings and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our InfrastructureOur infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. We're committed to environmental sustainability and optimization, and we're constantly evolving to meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Responsibilities- Data Center Operations
- Ensure compliance with data center business units and service-level policies for Edge Critical Environments (CE).
- Engage with appropriate teams and resources to execute CE tasks or projects.
- Manage CE programs associated with area of responsibility.
- Review and advise on Edge contract process, contract language, and supporting documentation.
- Deliver new Edge Datacenters in tandem with our partners by providing onsite expertise and reviews.
- Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
- Participate in Root Cause Analysis (RCA) process as appropriate.
- Service Delivery
- Maximize Critical Environment (CE) availability in conjunction with our landlord partners at Edge facilities.
- Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
- Reduce high-impact and human-error Critical Environment (CE) related incidents year over year.
- Act as an escalation point for all facilities-related issues within our leased datacenters.
- Coordinate, plan, schedule, and supervise on premises CE audits and compliance verification as needed.
- Ensure delivery and review of routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA's.
- Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and landlord partners.
- Work with regional and global peers to share and build best CE practices across the entire EDGE portfolio.
- Data Center Work Environment
- Share best CE practices; assist others in learning role, process, procedures.
- Provide mentorship across data centers for CE specific expertise.
- Seek training opportunities that meet the interest of the business as well as own career goals and objectives.
- Suggest ways for reducing risk of performing maintenance; work with others to accommodate scheduling needs.
- Suggest improvements in implementation based on depth of understanding.
- Contribute to a positive team environment by learning and adopting best practices.
- Contribute constructively during team meetings and in cross-disciplinary collaborations within the service team.
- Ownership
- In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
- Support escalation of issues to appropriate owner.
- Required Qualifications
- High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility.
- OR 3+ years industry experience and college coursework.
- Background Check Requirements
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Preferred Qualifications
- 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
- Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services.
- Experience working on large scale CE projects.
- Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.).
Microsoft is an equal opportunity employer. We're committed to creating an inclusive work environment where every employee can thrive and make a positive impact on our culture every day. We welcome applications from diverse candidates and are committed to providing a workplace that's free from discrimination and harassment.
