Senior Manager/Business Owner – Supply Operations
3 weeks ago
Lead Senior Manager/Business Owner at Agoda
Drive innovation and growth by overseeing and optimizing the performance and user experience of our CRM and operational systems, leading cross-functional projects, and collaborating with global stakeholders to identify system gaps and implement enhancements.
About Agoda
Agoda is an online travel booking platform that connects travelers with a global network of hotels and holiday properties worldwide. We're a diverse team of 7,100+ employees from 95+ nationalities, fostering a work environment rich in creativity, collaboration, and experimentation.
Job Description
This role requires a skilled and driven leader with 8+ years of relevant experience, including 5+ years in a management role leading large-scale, cross-functional projects. You'll be responsible for:
- Leading large, complex projects from concept to implementation, ensuring timely delivery, quality outcomes, and alignment with business goals.
- Identifying and analyzing operational problems and opportunities through data analysis and stakeholder collaboration, proposing strategic project ideas and solutions.
- Partnering with Product Management and Development teams to design and implement system improvements, configure tools, support testing, and ensure successful rollouts.
- Providing data-driven insights to stakeholders to facilitate better business decision-making and operational improvements.
- Serving as a subject matter expert on Agoda's systems, tools, and processes.
- Providing day-to-day operational support through the ticketing system, offering timely, data-backed resolutions to internal stakeholders within defined SLAs.
Requirements
- 8+ years of relevant experience, including 5+ years in a management role leading large-scale, cross-functional projects.
- Project Management Expertise: Proven ability to independently lead global projects of various complexities, ensuring successful, timely, and high-quality execution.
- Technical Mindset: Strong understanding of systems and tools, with hands-on experience managing CRM platforms or other business tools. Ability to work closely with development teams to drive system improvements.
- Advanced Data & Analytical Skills: Ability to interpret complex datasets and transform them into actionable business insights. Strong proficiency in SQL and data visualization tools (e.g., Metabase, Tableau) is essential.
- Exceptional Communication Skills: Ability to clearly and effectively communicate complex information to a diverse audience, including senior stakeholders. Strong written and verbal communication skills are essential.
- Stakeholder Management: Proven track record of building and maintaining relationships with stakeholders across all levels, functions, and geographies. Strong skills in managing expectations and driving alignment.
- Proactive and Agile: Ability to thrive in a fast-paced, dynamic environment, quickly adapting to changes and driving projects forward. Strong multitasking and prioritization skills are key.
- Ownership Mentality: A self-starter who takes full responsibility for their work, driving issues to resolution and ensuring successful outcomes.
About Our Culture
We're an equal opportunity employer, committed to providing a diverse and inclusive work environment that encourages collaboration and innovation. We prioritize attracting diverse talent and cultivating a work environment where everyone feels valued and empowered to contribute their best work.
Talent Acquisition
We will keep your application on file for future consideration and you can always ask to have your details removed from the file. For more details, please read our privacy policy.
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