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Senior Operations Manager
1 month ago
Senior Manager for CRM and Operational Systems
Agoda, an online travel booking platform, is seeking a seasoned professional to oversee and enhance the performance and user experience of its CRM and operational systems.
The ideal candidate will have at least 6 years of relevant experience, including 3 years in a management role leading large-scale, cross-functional projects in a fast-paced environment.
The successful candidate will be responsible for:
- Leading significant cross-functional projects, working closely with global stakeholders to identify system gaps and implement enhancements that align with business objectives.
- Identifying and analyzing operational challenges and opportunities through data analysis and stakeholder collaboration, proposing strategic solutions.
- Collaborating with Product Management and Development teams to design and implement system improvements, configure tools, support testing, and ensure successful rollouts.
- Providing data-driven insights to stakeholders to facilitate informed business decision-making and operational improvements.
- Serving as a subject matter expert on the company's systems, tools, and processes.
- Offering day-to-day operational support through the ticketing system, providing timely, data-backed resolutions to internal stakeholders within defined SLAs.
The ideal candidate will possess:
- Project Management Expertise: proven ability to independently lead global projects of various complexities, ensuring successful, timely, and high-quality execution.
- Technical Mindset: strong understanding of systems and tools, with hands-on experience managing CRM platforms or other business tools.
- Advanced Data & Analytical Skills: ability to interpret complex datasets and transform them into actionable business insights.
- Exceptional Communication Skills: ability to clearly and effectively communicate complex information to a diverse audience.
- Stakeholder Management: proven track record of building and maintaining relationships with stakeholders across all levels, functions, and geographies.
- Proactive and Agile: ability to thrive in a fast-paced, dynamic environment, quickly adapting to changes and driving projects forward.
- Ownership Mentality: self-starter who takes full responsibility for their work, driving issues to resolution and ensuring successful outcomes.
Agoda is an equal opportunity employer and prioritizes attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation.
We value our employees' contributions and strive to create a work environment that is rich in diversity, creativity, and collaboration.
As a member of our team, you will have the opportunity to make a meaningful impact and drive business growth through innovative processes, systems, and technical platforms.
