Director, Employee Relation

6 days ago

Bangkok, Bangkok, Thailand Pandora Full time

Director, Employee Relation & Labor Union

As a key member of our leadership team, you will provide strategic leadership and ensure the organization's vision and goals are achieved while maintaining compliance with laws and ethical standards. Your primary goal will be to foster a positive work environment through effective communication, conflict resolution, and adherence to employment policies and regulations.

Key Responsibilities:

  • Develop a comprehensive employee relations strategy aligned with the company's overall strategic goals.
  • Oversee and plan labor relation activities across the company.
  • Lead change management efforts related to employee relations, ensuring smooth transitions and high engagement levels.
  • Ensure compliance with labor law, labor union requirements, and Group/Local HR policies.
  • Provide individual and/or group advice, guidance, and professional support to department managers on how to deal with employees in extraordinary situations.
  • Identify risks and concerns regarding HR standards.
  • Act as a neutral and trusted partner to employees across the company.
  • Act as a reasonable and trusted counterpart in union negotiations to mitigate risk of labor strikes.
  • Oversee the creation and updating of employee relations policies to reflect the evolving needs of the business.
  • Maintain relationships with the Ministry of Labor, Labor Union Committee, and Labor Union.
  • Manage the resolution of complex employee relations issues, including investigations, disciplinary actions, and conflict resolution.
  • Handle investigation and disciplinary actions in cases of breaches to Group/Local HR policies and on labor law-related matters in collaboration with HRBP, and relevant departments.
  • Monitor, review, and update to ensure that internal rules and regulations comply with all laws (labor laws, etc.).
  • Co-create action plans with functional leaders to improve employee conditions and follow-up on progress.
  • Analyse and close implementation gaps in order to achieve employee engagement targets.
  • Support and improve employee morale.
  • Drive continuous improvements.
  • Reduce employee complaints and work to improve employee satisfaction scores.
  • Incorporate feedback from business to improve employee relations policies and processes.

General Services Management:

  • Develop strategic direction and ensure effective implementation of General Services Management (Transportation Services, Canteen Services, Cleaning Services, etc.) and facilities at local sites.
  • Ensure compliance of Permits and Licenses for Operations.
  • Review and approve contractor selection guidelines and criteria together with procurement, finance, and legal teams.
  • Ensure operations of contractors are smooth across production plants and provide suggestions if needed.

Security:

  • Develop strategic direction for security at country level and coordinate security efforts across the company and functions.
  • Review and approve company's security policies, standards, and procedures in accordance with global guidelines.
  • Control and ensure proper Budget management (CAPEX/OPEX).
  • Oversee security surveillance and control across C&S plants.
  • Support fraud case and security breach investigations.
  • Ensure the appropriate level of security support is provided to each building/site that aligns with customer requirements and global security standards.
  • Ensure smooth fraud/security breach case investigations in conjunction with HR (employee relations) and local security coordinator.
  • Ensure the proper implementation and operation of C&S security systems (i.e., video surveillance, alarm system).
  • Review and approve budget for C&S security-related matters.

About Pandora Crafting & Supply:

Pandora Crafting & Supply is a leading manufacturer of high-quality jewelry, with a rich history dating back to 1989. Our company is committed to providing a positive work environment, fostering creativity, and promoting employee engagement. We believe in the importance of diversity and inclusion, and we strive to create a workplace that is equitable and supportive of all employees.

About Pandora Group:

Pandora Group is the world's largest jewelry brand, with a global presence in over 100 countries. Our company is committed to leadership in sustainability, sourcing lab-grown stones and recycled silver and gold for all our jewelry. We are headquartered in Copenhagen, Denmark, and employ over 33,000 people worldwide.

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