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Head Of Hospital Operation

2 months ago

Bangkok, Bangkok, Thailand Adecco Thailand Full time


Responsibilities:

The Head of Hospital Operations will be responsible for overseeing the day-to-day operations of the animal hospital in Bangkok, ensuring the highest standards of care, efficiency, and customer satisfaction. This role requires a dynamic leader with a strategic mindset who can drive continuous improvement and operational excellence.

Key Responsibilities:

1. Operational Management

· Support daily operations and enhance process efficiency to ensure excellent

· Customer experiences.

· Manage the cleanliness and orderliness of the hospital, maintaining high

· Operational standards.

· Collect and analyze data related to operational performance, patient outcomes, and

· Financial indicators to inform decision-making and continuous improvement.

· Ensure compliance with company policies and procedures.

2. Customer Service

· Provide exceptional customer service and effectively resolve customer issues.

· Monitor stock levels and place orders as necessary to ensure smooth hospital

· Operations.

3. Staff Management

· Conduct quality assurance for various operational roles, including receptionists,

· Cashiers, lab technicians, and other staff, ensuring that all team members respond

· Appropriately and maintain a well-organized work environment.

· Oversee staff recruitment, selection, and support in their professional

· Development.

· Prepare and adjust work schedules for hospital staff in collaboration with the

· Veterinary team.

· Participate in company activities and other assigned tasks

Experience Requirements:

Minimum of 5-7 years of experience in healthcare, clinical, or hospital operations management.Proven leadership experience in a hospital or clinical setting.Strong knowledge of healthcare regulations and veterinary standards.Excellent communication, leadership, and organizational skills.

Education Requirements:
Bachelor's degree in business administration, Healthcare Management, or a related field.