Air Logistics National Operational Key Account Manager
2 months ago
- To participate in customer implementation and on-boarding processes ensuring a full understanding of
customer expectations and agreed processes; aligning service flexibility with process compliance. - To act as the bridge between the CCL team and customer to fulfill customer requirements while representing
our interests. - To participate in setting up standard operating procedures (SOP), key reporting structures and customer
deliverables to ensure service delivery monitoring and identification of improvement areas. - To organize and lead customer reviews, strategically seeking management participation where needed.
- To keep track of follow up closure of any claims or incident reports.
- To identify and share opportunities with the development team to grow customer business, facilitating a higher
return on investment (ROI) from existing customers.
- Over 10 years experience in Air Logistics area (Operations, Business development etc.)
- Over 2 years experience as Air Logistics Operational Key Account Manager
- Good command of English
- Excellent communication skills
- Problem solving skills
- Commercial mindset
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