Client Service in Agency

About Square44: We are not your typical creative agency. At Square44, we look at the world through the eyes of the Brand Owner. Founded on the belief that the best agencies are run by clients, for clients, we operate with a unique breed of professionals: Client-Side Thinkers. We understand the corporate pressures, the market dynamics, and the ultimate goals of the brands we serve. Tired of working on a single brand? At Square44, your playground is limitless. Instead of being confined to one portfolio, you will work across multiple regional markets, diverse product categories, and tier-1 client companies.

We offer
you a unique seat at the table
- a position that would otherwise take years to earn in a traditional corporate structure
- allowing you to directly influence the strategic direction of various powerhouse brands. Your creative and strategic inputs will literally shape the lives of consumers across the 22 markets we operate in, potentially reaching over 4 billion consumers. Operating as part of a hyper-entrepreneurial brand scaling, growth, and design firm, Square44 is the ultimate launchpad for those who refuse to be boxed into a single corporate function. Here, you are empowered to wear multiple hats. You won't just follow a checklist
- you will actively dive into Business Development, spearhead Business Strategy, co-create with our Creative minds, and champion high-impact Client Relationships. It is a high-speed environment explicitly built to help you level up fast in the regional FMCG/F&B space. Based out of Bangkok since 2005, we are an entrepreneurial, results-driven branding powerhouse that has scaled across 22 markets in Asia, the Middle East, and Africa. We don’t just deliver beautiful packaging design; we build commercial assets that drive fierce market competition and setting uncompromising standards of excellence. The UPGROW Culture We don’t just preach our values; we hire, reward, and operate by them every single day:
- Sense of Urgency: We move with the speed of the market. We execute fast, hit hard, and stay ahead.
- Passionate Positive Energy: We are solution-finders. We bring high energy, optimism, and good vibes.
- Growth Mindset: We challenge the status quo, embrace feedback, and never stop evolving.
- Rockstar Relationships: We build deep, trust-based partnerships with our clients and treat our team like family.
- Outcome Focus: We care about what happens on the retail shelf. We focus on business goals and bottom-line results.
- Deliver the WOW: We don't settle for "good enough." We aim for extraordinary in every deliverable. The Role: Act as a Business Owner & Multi-Hat Strategist As a Brand Manager, you are not a middleman or a message-passer. You will act as the Business Owner of your accounts. By wearing multiple hats across diverse business domains, you will build a broad and elite skill set that traditional roles simply cannot offer:
- Strategic Client Representation: Think strategically by stepping completely into the client’s shoes, translating that commercial perspective directly into high-impact presentations and day-to-day conversations with clients.
- Creative & Growth Collaboration: Work hand-in-hand with our creative geniuses to ensure that design language perfectly aligns with market strategy. You will leverage your multi-disciplinary lens to push creative boundaries while maintaining high commercial viability.
- Internal Project Steering: Actively use your client-side insight to influence, guide, and shape creative projects internally during our in-house development phase.
- Tangible Execution: Consistently demonstrate and put your client-side understanding into measurable action through our daily workflows and creative outputs ensuring our key market differentiator is visible in everything we deliver.
- End-to-End Project Ownership: Lead branding and packaging design projects from brief to regional rollout across 22 markets. You ensure everything is delivered with high precision on time, within scope, and within budget, while maintaining airtight project documentation.
- Client Partnership & Social Mastery: Act as the primary, day-to-day strategic partner for our clients. Build friendly, high-trust, and highly relational connections that align their corporate vision with our creative execution.
- Business Development & Financial Acumen: Proactively identity opportunities for brand scaling and business development within current and new client accounts. Manage proposals, cost estimates, budgeting, and financial health (including timely invoicing and tracking KPIs) across your accounts. What We Are Looking For We need someone who speaks the language of a corporate Brand Manager but possesses the agility of an entrepreneur. If you are a Brand Manager on the client side looking for faster growth and wider portfolio exposure, or an Agency Lead deeply embedded in FMCG/F&B dynamics, this is your table.
- The

Experience:
Minimum 4 years of experience in Brand Management, Project Management, or Account Management.
- Action over Knowledge: Proven ability to connect past experiences into clear, articulate written and spoken communication with clients. We require someone who can put their knowledge into action within a fast-paced creative business, not just someone who understands the theory.
- The Background (Crucial Requirement): You must have a strong background in FMCG or F&B. For Candidates Coming from the Client/Brand Side
- Agency Workflow Literacy: A deep, practical understanding of how brand strategy and creative projects specifically packaging design are actively conceptualized, built, and delivered within a creative agency environment.
- The "Maker" Mindset: Demonstrated capability to build and create an idea from the ground up. The ideal candidate must move beyond traditional brand-side training (which focuses primarily on judging finished output) and actively participate in the process of making the idea. For Candidates from the Agency Side
- Client & Marketing Integration: A proven track record of bridging traditional agency execution with a sharp client and marketing mindset. You must be able to inject this business-focused thinking directly into client pitches, strategic proposals, and internal team briefs.
- Operational Client Empathy: A sophisticated understanding of how client organizations operate internally, ensuring all strategic advice minimizes friction and aligns seamlessly with real-world client realities.
- The Mindset: A true "Client-Side Thinker" with a passion for hyper-entrepreneurial environments. You care about market share, distribution challenges, and commercial outcomes, aiming to impact up to 4 billion consumers.
- The Versatility: Thrives in ambiguity and is excited to jump between Strategy, BD, Creative, and Client Relations. You don't say "that's not my job" you say "let's build this together."
- The Language: Fluency in English (Written & Verbal) is mandatory. You will be pitching and presenting to regional and global brand teams across 22 markets.
- The Attributes: Proactive, highly organized, and fiercely accountable. A confident presenter who tells stories rather than just reading slides. Why Join Us? (What’s in it for the Next Generation?)
- Level Up Fast in FMCG: Nowhere else will you get to simultaneously master Business Development, Creative Direction, and Business Strategy for major international consumer brands. You will pack 5 years of traditional career growth into a fraction of the time.
- Impact 4 billion Lives: Your work won't just sit in a local report. Your strategic inputs will shape packaging and branding seen on retail shelves across 22 international markets.
- Fast-Track Strategic Influence: Skip the corporate ladder. Get a unique seat at the table right now to drive multiple categories and client companies simultaneously, building an elite portfolio in half the time.
- No Corporate Bureaucracy: Tired of endless layers of approvals and office politics?

We offer
a flat structure where your voice is heard, and your ownership dictates your growth.
- High Accountability, High Psychological Safety: We build solid systems instead of blaming individuals. We operate with high standards, solve problems collectively, and celebrate wins as a team.