Mobile Application Support
บันทึกงานนี้และจัดระเบียบการค้นหาของคุณ
สร้างบัญชีฟรีเพื่อบันทึกงาน สร้างการแจ้งเตือน และกลับมาที่รายการนี้จากแดชบอร์ดของคุณ
Responsibilities:
- Provide Tier 2 support for mobile applications, including analyzing and resolving application-related issues
- Respond to support calls and remotely troubleshoot technical problems related to mobile applications
- Collaborate with Tier 1 support and development teams to escalate and resolve complex issues
- Perform routine operational tasks including dashboard creation and generation of user-requested reports
- Document support procedures, troubleshooting steps, and solutions to support knowledge sharing and continuous improvement initiatives
- Ensure timely communication with users while maintaining a high standard of service quality
- Working schedule: 5 days per week, 08:00 AM – 05:00 PM
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum of 1–2 years of experience in Application Support roles
- Experience in team management is required for Lead-level positions
- Basic knowledge of mobile operating systems including iOS and Android
- Experience with reporting tools such as Excel, Power BI, or SQL is an advantage
- Good communication skills in both Thai and English
- Strong problem-solving abilities with the capability to work effectively under pressure
- Flexible to work on non-weekend public holidays, with days off that may not fall on Saturday or Sunday
- Willing to provide standby or on-call support outside normal
working hours
- Able to work under a renewable year-to-year contract arrangement
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