Customer Service Specialist – Order Management

## Customer Service Specialist – Order Management & Import, Export (SAP)

Salary:
THB 40,000–55,000 per month Monthly Allowance: THB 4,000

Location:
Wellgrow Industrial Estate, Bang Pakong, Chachoengsao Employment Type: Permanent Working Days: Monday–Friday, with Work from Anywhere on Friday according to company policy

Working Hours
08.00–17.00 hrs. Reports to: Regional Manager based in Malaysia ##

About the Company
Our client is a leading global provider of industrial equipment, machinery and technical solutions. The company is seeking an experienced Customer Service Specialist to manage end-to-end order fulfillment, import&Export operations, logistics coordination and delivery activities for imported industrial machinery and equipment. This is a hands-on individual-contributor role that works closely with overseas factories, customers, Sales teams, Freight Forwarders, Warehouses and Transport Providers to ensure complete and on-time delivery. ##

Key Responsibilities
## Order Management and Customer Service
- Manage the complete order-to-delivery process, from receiving Sales orders and creating Purchase Orders in SAP through overseas factory coordination, import clearance, warehousing and final delivery.
- Process and monitor Purchase Orders, customer orders, outbound deliveries and invoices.
- Coordinate with overseas factories to monitor production and shipment readiness.
- Provide customers and Sales teams with accurate order, shipment, delivery and invoicing updates.
- Maintain Order and Invoice transparency throughout the fulfillment process.
- Work closely with customers, Sales teams, Warehouses and Transport Providers to achieve On-Time-In-Full delivery.
- Resolve operational issues affecting orders, shipments, inventory or customer delivery.
- Support Order-to-Cash, Pick-to-Ship and Purchase-to-Pay processes. ## Import, Export and Logistics Operations
- Coordinate import and export activities with Freight Forwarders, Customs Brokers, Warehouses and Transport Providers.
- Prepare, review and monitor shipping and import documentation.
- Support customs-clearance procedures and import-licence applications.
- Verify the accuracy of import and export declarations.
- Ensure compliance with customs requirements, Incoterms, tariff classifications and local trade regulations.
- Monitor changes in import, export and local trade rules and communicate relevant updates.
- Support Marine Cargo Insurance and claim-related activities when required.
- Maintain relevant documents for internal and external audits according to applicable regulations. ## Warehouse and Inventory Coordination
- Monitor third-party logistics warehouse performance and stock accuracy.
- Coordinate inbound, outbound and distribution activities.
- Support the annual inventory cycle-count programme.
- Investigate and resolve inventory discrepancies with relevant stakeholders.
- Maintain accurate stock and operational information within the company’s system. ## Cost Control and Vendor Coordination
- Negotiate and review local transportation costs.
- Negotiate and review local purchasing and third-party warehousing costs.
- Verify supplier invoices and ensure that expenses are allocated accurately to the correct division, FAM code or relevant cost reference.
- Ensure that local purchasing activities comply with company procedures and approval requirements.
- Maintain accurate Vendor Master Data in the ERP system. ## Reporting and Compliance
- Prepare month-end closing reports, operational reports and CO2 sustainability reports.
- Support internal and external audits.
- Maintain accurate operational records and documentation.
- Ensure compliance with company policies, business conduct requirements and Occupational Health, Safety and Environmental standards.
- Handle customer and company information professionally and confidentially. ## Qualifications
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, International Business or a related field.
- At least 3 years of relevant experience in Supply Chain, Logistics, Import/Export, Order Management or Customer Service within an industrial or manufacturing environment.
- Good understanding of end-to-end order fulfilment, from Purchase Order creation through import clearance, warehousing and customer delivery.
- Working knowledge of import and export procedures, shipping documents, customs clearance, tariff classifications and Incoterms.
- Experience coordinating directly with Freight Forwarders, Customs Brokers, Warehouses, Transport Providers and overseas suppliers.
- Experience using SAP, particularly for Purchase Orders, Customer Orders, Supply Chain or Logistics transactions, is strongly preferred.
- ERP-system experience is required.
- Intermediate or higher Microsoft Excel skills.
- Good command of English, with the ability to communicate with a Regional Manager, overseas factories and international teams.
- Strong communication, coordination and organisational skills. Benefits
- Monthly allowance of THB 4,000
- Annual salary review
- Fixed bonus of one month
- Performance bonus of up to 20% of annual base salary, subject to company and individual performance
- Employee shuttle service
- AIA group insurance
- Social Security
- Dental allowance of THB 4,500 per year
- Provident Fund
- Work from Anywhere on Friday according to company policy
- Training and long-term career-development opportunities

About us
Our client is a leading global provider of industrial equipment, machinery and technical solutions.