Call Center Specialist

3 weeks ago

Bangkok Metropolitan Area, 10, ไทย Bank of Ayudhya Public Co Ltd เต็มเวลา

- ให้บริการข้อมูลลูกค้าทางโทรศัพท์ (Inbound) และตอบแชททาง Social media เกี่ยวกับผลิตภัณฑ์ และ Application Kept เท่านั้น รวมทั้งการช่วยเหลือลูกค้าเรื่อง Technical การใช้งานเกี่ยวระบบเองทั้งหมด
- Handle customer’s inquiries & complaints via Kelp help center channels e.g. Telephone, Live chat, Social Media, Email, Voice call back contact channels by acknowledging, checking incoming inquiries & complaints to ensure the precise answers and resolutions to the customers.
- Record details of inquiries, service request, transaction issues, complaints, compliments, suggestions and actions taken through system appropriately and efficiently.
- Coordinate with responsible functions for solving problem, transaction issues and complaints received to ensure the most satisfaction within targeted turnaround time.
- Involve in training or communication about product knowledge information related, process and marketing product program to ensure the most updated, accurate information to perform best customer services.
- Involve in any other assignments as representative on system enhancement, projects, related to Kept help center.