Support Services Associate

Together, we build the future UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners' peacebuilding, humanitarian, and development projects around the world. Our mission is to help people build better lives and countries achieve peace and sustainable development. We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf of our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core. We understand the importance of balancing professional and personal demands and offer several flexible working options. Duty Station(s) Bangkok Posting End Date 28-Sep-2026 ## Role Purpose Under the direct supervision of the Head of Support Services, the Support Services Associate ensures execution of transparent and efficient support services including; Administration, Travel, HR, ICT, and Finance. The functional responsibilities include: 1. Support to human resources 2. Support to general administrative services including ICT client services 3. Support finance procedures 4. Knowledge Building and Knowledge Sharing ## Functions / Key Results Expected Support human resources processes
- As the primary HR Focal Point, provide client-focused and practical end-to-end HR support and advice on all facets of HR including contract management, personnel onboarding, learning and development, talent management, performance management, compensation and benefits, HR systems in accordance with HR best practices and UNOPS HR policies and procedures.
- Manage end-to-end talent acquisition with a focus on the effectiveness and timeliness, in compliance with UNOPS Talent Acquisition policies and procedures.
- Coordinate learning and development activities by supporting training logistics, administering the Learning Management System (LMS), disseminating learning offerings and calendars, and tracking personnel completion rates for mandatory and optional courses, as required.
- Maintain and monitor HR systems, data, and files, ensuring all personnel documentation is accurate, up-to-date, and securely safeguarded according to established procedures.
- Process contracts, payroll, and benefits workflows accurately and in timely compliance with established HR deadlines and procedures.
- Escalate complex HR cases to the HR Manager for higher level support or advice, and liaise with UNOPS' HR related focal points and groups such as People and Culture Group and Global Shared Service Centre on personnel administration, payroll, and policy advice and compliance. Support general administrative services
- In collaboration with the Protocol Unit:
- Process and facilitate residency and work permits, as well as driver licenses, and UN IDs, duty-free for eligible personnel.
- Advice travelers on visa requirements. Support prepare and raise required documentation to the relevant authority to obtain entry/exit visas and travel permits for UNOPS personnel and visitors.
- Advice and coordinate cancellation of visas according to the defined procedures
- Establish and maintain a monitoring tool for protocol-related issues. Update the status of each case; and report to the supervisor on a regular basis.
- Coordinate general admin and ICT services required by MMCO teams and personnel with the relevant Focal Points.
- Provision of fast, friendly, and effective user support.
- Install the workstation and require ICT facilities for users.
- Provide hardware and software troubleshooting support to the office, seeking technical advice and support from ICT colleagues as required.
- Support desktop operating system, standard Windows software, and various UNOPS customized systems.
- Support G Suite Applications and related issues
- Provide staff training on all hardware, software, file management/maintenance and LAN systems if needed. ## Education Requirements Required
- Completion of secondary school is required.
- First University Degree preferably in Business Administration, Public Administration, or equivalent disciplines is desirable but not required.
- A Bachelor's Degree may substitute for 4 years of relevant experience and a Masters Degree may substitute for 6 years of relevant experience. Desired
- In the absence of a degree, administrative certification is desirable. ## Experience Requirements Required
- Minimum of six years of relevant experience in general HR, administrative, logistics, or operations support services in national or international public or corporate organizations.
- Proficiency in computers and office software packages (MS Office and/or Google Suite) and experience in handling web-based management systems. Desired
- Experience in the UN system or international organizations.
- Experience in the use of Enterprise Systems such as OneUNOPS. Language Requirements English, fluent, required. Thai, fluent, required. Opportunities for learning and growth
- Commitment to Excellence: Our support extends to all personnel at every level of the organization.
- Ongoing Development: We provide ongoing opportunities to help our people learn, develop, and excel at their jobs.
- State-of-the-Art Learning: Access a wide range of learning through our blended learning programmes, covering Leadership development and Personal and professional development.
- Key Credentials: Opportunities to benefit from Internationally recognized technical certifications and Membership to professional associations in various areas.
- Internal Culture: We foster an environment that encourages and supports knowledge sharing and collaboration.