Process Improvement

3 days ago
Bangkok, 10, ไทย C.J. Express Group Co., Ltd. เต็มเวลา
1. Control Design & Process Improvement
• Translate Root Cause Analysis findings into actionable preventive controls.
• Design controls at multiple levels:
- System Controls (access rights, approval workflows, automated alerts)
- Process Controls (SOP, checkpoints, verification steps)
• Shift the organization from reactive correction to proactive prevention. 2. Root Cause to Control Conversion
• Collaborate closely with internal team (Loss Analysis and Fraud Investigation teams) to understand systemic vulnerabilities.
• Conduct risk assessments and prioritize control initiatives based on impact
• Develop structured Control Design Proposals including:
- Risk description
- Control logic
- Implementation feasibility
- Expected financial impact 3. Pilot, Implementation & Rollout
• Design and execute pilot implementations in selected high-risk stores.
• Measure effectiveness through before–after analysis.
• Oversee organization-wide implementation in collaboration with stakeholders, i.e. Operations and IT.
• Ensure control implementation and compliance across branches. 4. Cross-Functional Collaboration
• Act as the bridge between:
- Loss Analysis Team
- Fraud Investigation Team
- Store Operations
- IT / POS System Teams
• Facilitate structured decision-making around control implementation.
• Ensure alignment between operational practicality and risk mitigation objectives. 5. Monitoring & Continuous Improvement
• Track control effectiveness through key metrics such as:
- Repeat loss rate
- Control adoption rate
- Residual risk trends
• Continuously refine controls based on emerging risk patterns.
• Support management reporting and presentations related to internal controls and loss prevention. Qualifications Education
• Bachelor’s or Master’s degree in Business Administration, Industrial Engineering, Accounting, Risk Management, or related fields. Experience
• 2-5 years of experience in:
- Internal Control
- Process Improvement
- Risk Management
- Loss Prevention
- Retail business (preferred)
• Experience managing cross-functional projects.
• Proven track record of implementing operational improvements at scale. Skills & Competencies
• Strong analytical and systems thinking capability
• Process mapping and risk assessment expertise
• Ability to design practical, operationally viable controls
• Strong stakeholder management and communication skills
• Data-driven decision-making capability
• Project management proficiency
• Familiarity with data tools such as Looker Studio or similar analytics platforms

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