E-Commerce Store Operations Manager
บันทึกงานนี้และจัดระเบียบการค้นหาของคุณ
สร้างบัญชีฟรีเพื่อบันทึกงาน สร้างการแจ้งเตือน และกลับมาที่รายการนี้จากแดชบอร์ดของคุณ
About the Company
Our client is a leading Digital Agency providing end-to-end digital and E-commerce solutions for a diverse portfolio of local and international brands. The company supports brands across major online marketplaces, including Shopee, Lazada and TikTok Shop , covering marketplace operations, live streaming, campaign management, inventory coordination and fulfillment. They are looking for an experienced E-Commerce Store Operations Manager to oversee day-to-day marketplace operations and lead a team of around 10 people . This role will be responsible for keeping stores running smoothly, driving marketplace sales and campaigns, and working closely with both internal teams and marketplace partners.
Key Responsibilities
- Oversee daily operations across Shopee, Lazada and TikTok Shop , ensuring stores are running smoothly and meeting business targets.
- Plan and manage major marketplace campaigns such as 9.9, 11.11, 12.12 and Payday , including promotions, vouchers, bundles and pricing.
- Work closely with Commercial, Brand, Marketing and Creative teams to support sales growth and improve the customer experience.
- Monitor inventory and stock allocation , working with Warehouse and Supply Chain teams to maintain product availability and smooth fulfillment.
- Review sales and marketplace performance data and identify areas for improvement, particularly around sales, traffic and conversion .
- Lead and develop a team of approximately 10 E-Commerce Operations staff , including workload planning and day-to-day team management.
- Maintain relationships with marketplace teams and coordinate with Shopee, Lazada and TikTok account representatives to maximize campaign and sales opportunities.
- Support multiple brands and manage priorities in a fast-paced, high-volume environment . Qualifications
- Bachelor's degree in Business, Marketing, E-commerce or a related field.
- 5+ years of experience in E-commerce, Marketplace or E-commerce Operations.
- Hands-on experience with Shopee, Lazada and TikTok Shop .
- Strong understanding of marketplace campaigns, promotions, pricing and store operations.
- Experience with inventory, stock allocation and fulfillment is preferred.
- Previous experience leading or managing a team is required.
- Good command of English , with the ability to communicate with clients, brand teams and business partners.
- Strong analytical and problem-solving skills.
- Comfortable working in a fast-paced environment and managing multiple brands or projects at the same time.
- Experience working with an E-commerce Enabler, E-commerce Agency or multi-brand business would be an advantage.
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