Admin – ฝ่ายบริการลูกค้าและตรวจสอบเอกสารร้านค้า

About us
Sunday Cloud is a rapidly growing technology company with a startup work culture and flexible

working hours
. We are not just AI users but creators and initiators of new platforms and technologies with the intention to help transform Thailand's technology landscape. Here, everyone owns their work, has decision-making authority, and direct access to management. There are few hierarchical levels and freedom to take action and experiment with new things.

About the role
This position is the first touchpoint where merchants and customers experience the platform. You will manage two main

responsibilities:
first, answering questions and resolving issues for customers and merchants; second, verifying documents of sellers and buyers before they are activated in the system according to standards set by the Operations team. Your attention to detail ensures every transaction on the platform is trustworthy.

Key responsibilities

- Answer questions and concerns from customers and merchants via LINE OA, Facebook, email, phone, and ticketing system
- Escalate complex issues such as disputes over product condition or payment to relevant teams and follow up until cases are closed
- Record the status of all cases comprehensively and keep them current
- Summarize frequently found problems and complaints to forward to Product and Operations teams for improvement
- Verify accuracy and completeness of seller and buyer documents such as company certificates, tax identification forms, national ID cards of authorized signatories, bank account copies, and product-specific licenses
- Verify that merchant information in the system matches attached documents
- Contact merchants when documents are incomplete or incorrect
- Enter merchant data into the system once verification is passed and notify approval results
- Store and maintain documents according to Personal Data Protection Act (PDPA) principles About you
-

Education:
Vocational Certificate or higher, or equivalent
-

Experience:
0–2 years in Admin, Customer Service, or Operations roles (recent graduates welcome)
- Exceptionally detail-oriented and able to spot document irregularities
- Polite and clear communication both in chat and phone; able to handle dissatisfied customers calmly
- Proficient in Excel or Google Sheets and able to learn new systems quickly
- Strong time management; able to multitask without dropping items
- Maintain confidentiality and prioritize personal data protection
- Previous experience verifying KYC/KYB or financial documents is an advantage
- Experience with ticketing systems such as Zendesk or Freshdesk is an advantage
- Basic data analysis skills are an advantage
- English communication ability is an advantage Benefits
- Social security and statutory benefits
- Other benefits such as health insurance, vacation days, and performance bonuses
- Learn the Marketplace system from the ground up
- Work in a small team with close access to management