Sales Coordinator

3 weeks ago
Bangkok, 10, ไทย Destination Management Services (THAILAND) CO., LTD. เต็มเวลา
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Key Responsibilities
1. Email Management & Inquiry Tracking:
- Record all inquiries in Podio, ensuring visibility across the team, and track their status in AXUS and Confluence systems.
- Follow up to confirm timely responses, track inquiry progression, and identify if they evolve into proposals, ensuring no inquiry goes unaddressed. 2. Operational Briefing & Coordination:
- Conduct briefings with Operations to cover all aspects of incoming trips, ensuring smooth planning and execution.
- Lead regular coordination meetings to ensure a seamless handoff, particularly around Terms and Conditions (T&Cs) for client arrangements. 3. Sales Support:
- Manage day-trip sales, including client communication, booking (when required during peak season), and follow-up for seamless execution.
- Activate pre-sales process with lead Travel Designer.
- Activate post-sales process with lead Travel Designer. 4. Travel & Product Research:
- Research hotel options to confirm availability, assess restrictions, and evaluate suitability for upcoming client trips.
- Use Amadeus to check flight availability, schedules, and routes, coordinating relevant details with the team as needed. 5. Product Support & Development:
- Provide additional support on product research and development as required, contributing to the continuous improvement of Smiling Albino’s offerings. 6. Peak-Time Operational Support:
- Act as a support bridge during peak operational periods and Saturdays, assisting the Client Services team with client communication, booking confirmations, and inquiry follow-ups to ensure uninterrupted service delivery.

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