Team Leader

6 days ago

Bangkok, ไทย TP เต็มเวลา
Customer Service Team Leader
- Native Vietnamese
- Hospitality & BPO industry Company: Teleperformance Thailand

Location:
Singha Complex, Bangkok | On-site Employment: Permanent | Start: ASAP

About the Role
Teleperformance Thailand is looking for a Vietnamese-speaking Customer Service Team Leader to lead and develop a customer service team supporting the Hospitality industry. Must-Have

Requirements:
• Native Vietnamese and English B2 level or above
• Bachelor’s degree
• Previous Team Leader experience in a Hospitality-focused BPO environment – mandatory
• Minimum 1 year of people management experience
• Strong understanding of CSAT, Productivity and Shrinkage KPIs
• Experience working in a fast-paced, multi-shift operation
• Strong communication, coaching, analytical and problem-solving skills

Key Responsibilities
• Lead, coach and develop the customer service team
• Drive team performance against operational KPIs
• Support training, quality and continuous improvement initiatives
• Analyze performance data and identify actionable improvements
• Set team goals, monitor progress and drive results
• Collaborate with local and global cross-functional teams
• Champion an excellent customer experience If you have Hospitality BPO Team Leader experience and are fluent in Vietnamese and English, we want to hear from you.