Front Office Manager

1 day ago

ไทย CELES SAMUI เต็มเวลา

ฟรีด้วยอีเมลหรือ Google

บันทึกงานนี้และจัดระเบียบการค้นหาของคุณ

สร้างบัญชีฟรีเพื่อบันทึกงาน สร้างการแจ้งเตือน และกลับมาที่รายการนี้จากแดชบอร์ดของคุณ

บันทึกงาน บันทึกและสร้างการแจ้งเตือน

ฟรีด้วยอีเมลหรือ Google

เมื่อดำเนินการต่อ แสดงว่าคุณยอมรับ ข้อกำหนด & นโยบายความเป็นส่วนตัว.

Company Description Celes Samui is a luxurious beachfront resort located in the prime area of Koh Samui, offering convenient access to Samui Airport, Fisherman’s Village, and Bangrak Pier. Set along one of the island’s longest beachfronts on Bophut Beach, the resort features stunning views of the Gulf of Thailand and Koh Phangan. Rebranded from the former Samui Palm Beach Resort, Celes Samui is a self-contained property surrounded by lush tropical gardens and nature. The resort is inspired by the concept of a “self-heaven,” emphasizing serenity, luxury, comfort, and authentic Thai hospitality. With nine distinct room categories, Celes Samui focuses on delivering memorable, elevated experiences for every guest. Role Description The Front Office Manager is a full-time, hybrid role based in Ko Samui, with some flexibility for work-from-home tasks. This role oversees the daily operations of the front office, ensuring efficient check-in and check-out processes, accurate reservations management, and prompt handling of guest inquiries. The Front Office Manager leads and trains front office team members, maintains service standards, and coordinates with other departments to support seamless guest experiences. Responsibilities include monitoring room availability, managing guest feedback, resolving service issues, and implementing procedures that enhance customer satisfaction. The role also involves reporting on front office performance, supporting administrative tasks, and contributing to continuous improvement initiatives aligned with the resort’s hospitality standards. Qualifications
• Demonstrated proficiency in Front Office operations and Customer Service to manage guest interactions and lobby activities effectively.
• Experience in Office Administration and Customer Satisfaction, including managing records, handling guest feedback, and improving service quality.
• Strong Communication skills for interacting with guests, team members, and cross-functional departments in a clear, professional manner.
• Previous supervisory or managerial experience in hospitality or a related field, ideally within a resort or hotel environment.
• Ability to lead, coach, and motivate diverse teams while maintaining a positive, guest-focused culture.
• Proficiency with hotel management systems and standard office software; familiarity with reservation and property management systems is an advantage.
• Solid problem-solving and decision-making abilities, with attention to detail and strong organizational skills.
• Fluency in English; additional language skills relevant to international guests are beneficial.

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Front Office Manager

บันทึกงานนี้และจัดระเบียบการค้นหาของคุณ

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