Team Lead – OA Litigation Process

6 days ago

ไทย CardX Thailand เต็มเวลา
Job Overview Lead and oversee litigation and legal recovery processes managed by external legal firms (OA), while ensuring effective debt collection performance for the SCB M portfolio. The role is responsible for managing legal execution activities, monitoring vendor performance, and ensuring compliance with legal requirements and service level agreements (SLAs).

Key responsibilities
• Manage and follow up on litigation processes handled by external legal firms (OA) to ensure timely and effective legal actions.
• Monitor, evaluate, and review OA performance against agreed service standards, KPIs, and compliance requirements.
• Coordinate and manage the receipt, verification, and processing of payments and legal execution documents from the Legal Execution Department.
• Handle salary garnishment cases and manage court-related reimbursement and recovery processes.
• Ensure litigation, legal execution, and debt recovery activities are completed within established SLA requirements.
• Oversee and monitor collection performance of the SCB M portfolio to maximize recovery outcomes.
• Collaborate with internal stakeholders, legal firms, and government authorities to resolve legal and operational issues.
• Analyze litigation and collection performance data and recommend improvements to enhance operational effectiveness and recovery rates.
• Ensure compliance with applicable laws, regulations, and company policies throughout the litigation and collection process. Qualifications
• Bachelor's degree in Law, Business Administration, Finance, Economics, or a related field.
• Minimum 5-8 years of experience in Collections, Recovery, Litigation Management, Legal Collection, or a related function.
• Experience working with external law firms and legal enforcement processes is highly preferred.
• Strong understanding of litigation procedures, debt recovery processes, and legal execution requirements.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.