Associate, HR Operations

Job Title : Associate, HR Operations - Payroll

Reporting to Title : Senior Associate - HR Business Partner

Main Objectives and Activities:

Provide accurate, timely and efficient HR operational services throughout the employee lifecycle, with primary responsibility for onboarding, offboarding, benefits, payroll coordination and HR data management.

Responsibilities/ Job Description:

Payroll Coordination & Governance

• Manage end-to-end monthly payroll operations in coordination with the outsourced payroll provider, ensuring accurate, timely, and compliant salary payments.
• Prepare, validate, and submit payroll inputs, including new hires, terminations, salary revisions, overtime, bonuses, and other special payments.
• Perform payroll calculations, data validation, reconciliation, and quality checks to ensure the accuracy and completeness of payroll results.
• Partner closely with HR and relevant stakeholders to ensure employee master data changes and employment-related transactions are accurately reflected in payroll.
• Ensure payroll processes comply with company policies, internal controls, Thai labour laws, tax regulations, social security requirements, and other applicable statutory obligations.
• Maintain complete and accurate payroll documentation, audit trails, and supporting records in accordance with internal policies and regulatory requirements.
• Support continuous improvement initiatives to strengthen payroll processes, controls, data quality, and service delivery.

Onboarding & Offboarding

• Manage end-to-end employee onboarding and offboarding processes, ensuring all required documentation, system updates, and approvals are completed accurately and within defined timelines.
• Coordinate with relevant internal stakeholders to facilitate a smooth employee joining and separation experience.
• Maintain accurate and up-to-date employee records throughout the employee lifecycle.
• Ensure all HR transactions, including new hires, transfers, changes in employment status, and terminations, are processed in accordance with company policies and established service-level agreements.

Benefits Administration

• Administer employee benefit programmes and ensure accurate enrolment, amendments, and termination of benefits.
• Respond to employee enquiries regarding benefit eligibility, coverage, and related processes in a timely and professional manner.
• Coordinate with benefit providers, brokers, and external vendors to resolve issues and ensure service delivery.
• Support annual benefit renewal exercises, including data preparation, vendor coordination, employee communications, and implementation activities.

Employee HR Services

• Prepare employment-related documents, including employment confirmation letters, salary certificates, and other HR correspondence.
• Maintain complete, accurate, and confidential employee files and HR documentation in line with company policies and applicable legal requirements.
• Ensure HR services are delivered consistently, accurately, and in compliance with internal policies and procedures.

HR Data & Reporting

• Maintain accurate and up-to-date employee master data across HR systems and records.
• Prepare regular HR reports, including headcount, turnover, employee movement, and other workforce-related reports.
• Support HR data analysis and reporting requirements for management decision-making.
• Ensure the confidentiality, integrity, and timely maintenance of employee data in accordance with company policies and applicable data protection requirements.
• Support HR systems enhancement, data-cleaning, and process improvement initiatives.

Qualifications:

• Bachelor's degree in related field
• Minimum of 5 years of payroll experience in international organization, with a proven track record of managing end-to-end monthly payroll cycles
• Strong knowledge of Thai payroll regulations, including Social Security Fund, income tax, Provident Fund, Student Loan deductions, and other payroll-related statutory requirements
• Advanced Excel skills, including PivotTables and VLOOKUP/XLOOKUP; Power Query experience is preferred
• Excellent attention to detail and accuracy

Language skills:

• Fluency in Thai and English, both spoken and written