Content Moderator – Korean Speaking

6 days ago

Bangkok, Bangkok, Thailand Cognizant Full time

Title:
Content Moderator – Korean Speaking (Contract)

Location:
Bangkok, Thailand (Work from Office)

Experience:
0-2 Years

24/7 Project with rotational Week Off
Core Competencies

  • Excellent written, reading & spoken communications skills in Required Language and understanding of local culture
  • Good communications skills (English) (Korean)
  • Understanding of the social space (trends, influences, engagement, things to be cautious of etc.)
  • Should have worked in an international technical support environment, search skills, ability to approach problems logically
  • Should have experience in transaction monitoring, sampling plan etc.
  • Should have conducted calibration sessions both internal and external
  • Excellent analytical and research skills

Other Requirements

  • Willing to work in 24x7 environment
  • Should be comfortable working with explicit & sensitive content
  • Ability to manage critical situations with minimum supervision
  • Good interpersonal and communication skills
  • Ability to perform in adverse situations

Detailed Role & Responsibilities

  • Ensure on meeting daily KPIs and accountable for the success and quality of the process
  • Ability to learn to work with customer internal tools
  • Meet the Quality audit sampling & ensure the Quality targets are met
  • Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities
  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
  • Coaching team members based on the audit findings, their performance and compliances
  • Responsible for driving new instructions received from the clients across teams
  • To side barge and observe reviewers working on Jobs across all queues
  • To provide inputs/insights for process improvements
  • Provide floor support
  • Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
  • Attend internal & external Calibration sessions
  • Assist on Training need analysis
  • Assist the TL/TM on bottom quartile management activities
  • Help improve the defined processes as we create more automation and gather information
  • QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines

About Cognizant
Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

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