Telemarketing Manager

• Overall responsible for overall campaign operations assigned such as TARP Billed, Response Rate, AARP, Lead Usage, Capacity Planning and productivity management

• To support and enable team member in sales delivery and daily operation to achieve target productivity rate, quality assurance

• To provide on-the-job technical and soft skill support so as to ensure team members are competent and effective in operations

• To ensure all team members understand and comply with the company's policies and customer's expectations (QC , Script)

• To ensure that team members are familiar with product knowledge and program specifications

• To develop Supervisor's management & leadership skills

• Manage the capacity planning with CPI and DM team

• Manage to retain good performer (TMR, supervisors)

• Proactive feedback / enquiries from team member

• To proactively seek feedback to facilitate improvements in sales, service, operations efficiency and customer satisfaction

• To handle and resolve enquiries escalated from team members as necessary

• Any other duties as assigned