IT Support

1 day ago

Bangkok, Bangkok, Thailand Rabbit Care Full time

Rabbit Care
is Thailand's No.1 marketplace for insurance (life & non-life insurance broker) and financial products (loan & credit card advice).

Rabbit Care
is the leading InsurTech player, gaining trust from consumers, partners, and venture capital investors (BTS, Samsung). We are excited about the journey ahead and grateful to our amazing team.

As a vital member of our IT Support team, you'll play a key role in supporting our dynamic telesales operations and corporate teams, ensuring our technological infrastructure enables us to serve our customers effectively. You'll tackle challenges head-on, providing reliable technical assistance and contributing to our continuous pursuit of excellence.

Key Responsibilities:

  • Technical Support: Provide high-level IT support to end-users, troubleshooting and resolving hardware, software, and network issues
  • System Maintenance: Oversee the maintenance of servers, networks, and other IT systems, ensuring they are secure and operational at all times.
  • Installation & Configuration: Manage the installation and configuration of new hardware and software, ensuring compatibility with existing systems.
  • Monitoring & Reporting: Monitor IT systems for any potential issues, providing regular reports to management on system performance and incidents.
  • Software Updates: Regularly update software and applications, ensuring all systems are running the latest versions and are secure.
  • Internet Network Management: Oversee the configuration, maintenance, and troubleshooting of the organization's internet network, ensuring reliable and secure connectivity.

Education and Experience
-:

  • Bachelors degree in IT or related field.
  • Proficient in English (speaking, reading, writing) essential for our diverse workplace.
  • Minimum of 2 years of experience in IT support, preferably with exposure to telesales operations and VOIP / FreePBX knowledge as a significant plus.

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