IT Support

We are seeking a proactive and detail-oriented Corporate Administrator (IT & Operations) to ensure smooth IT operations and support broader corporate administration needs. The role covers maintaining company IT systems, providing first-line support, coordinating vendors, and supporting other administrative functions as necessary to keep the business running effectively.

1. IT Support & Administration

• Maintain company IT systems, software, hardware, and network (e.g., ERP, productivity tools, website, computers, printers, peripherals, and network equipment) to ensure reliability, security, scalability, and performance
• Provide timely and effective support, both on-site and remote assistance, to users experiencing issues or inquiries regarding IT systems, software, hardware, and network within the agreed SLA
• Investigate, analyze, categorize, and prioritize reported issues; identify root causes and implement solutions
• Coordinate with internal and external stakeholders to ensure the issues are properly communicated and resolved
• Maintain accurate records of issues, troubleshooting activities, and resolutions  to support the internal knowledge base
• Create and maintain IT-related documentation such as troubleshooting steps, FAQs, and user guides
• Acquire and evaluate new technologies to support business needs, solve recurring problems, and optimize workflows

2. Corporate Administration

• Perform administrative or cross-functional tasks as assigned to ensure business operations run smoothly
• Handle procurement activities including sourcing, vendor coordination, and purchasing of office supplies, equipment, and services to ensure adequate stock and cost efficiency
• Manage and maintain office inventory and stock, ensuring supplies and equipment are tracked, replenished, and recorded accurately
• Manage administrative tasks such as scheduling meetings, travel arrangements, documentation, and filing systems
• Serve as the main contact point for internal and external communications, including visitors, phone calls, and emails, while supporting management in policy communications and other assigned tasks
• Oversee office facilities, space, and coordination with external service providers to ensure a safe, clean, and functional work environment, including maintenance and office support

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1–2 years of experience in IT Support, Helpdesk, or Application Support.
• Strong analytical and problem-solving skills
• Strong troubleshooting and problem-solving skills with a customer service mindset
• Strong knowledge of hardware and software support, operating systems (Windows, macOS), and peripheral devices
• Basic understanding of network fundamentals (LAN/WiFi, routers, switches)
• Excellent communication and interpersonal skills
• Strong organizational skills, attention to detail, and the ability to effectively prioritize tasks in a dynamic environment
• Prior experience with an ERP system (Odoo is preferred)