Assistant Customer Care Manager

2 weeks ago

Bangkok, Bangkok, Thailand Cartrack Full time ฿900,000 - ฿1,200,000 per year

Job Description
Important note:
This position is not team lead or supervisor level.
Job Title: Assistant of Customer Care Manager
Direct report to: Customer Care Manager
Job Responsibilities

  • Be an Executive Assistant to Customer Care Manager.
  • Assist in preparing officer performance and KPI reports.
  • Compile and submit weekly case reports.
  • Provide daily summary reports for the Customer Care Team.
  • Coordinate with other departments on customer issues when the Manager is unavailable.
  • Track and follow up on ongoing customer cases.
  • Maintain organized records of reports and case data.
  • Support process improvement or documentation tasks as assigned.
  • Handle basic administrative tasks for the Customer Care function.

Qualification

  • Bachelor's Degree in any related field.
  • Minimum 3-5 years of experience in Customer Service or Administrative Support field.
  • Good communication and coordination skill
  • Can handle work under pressure.
  • Proficient in Microsoft Excel and report preparation.
  • Detail-oriented reliable.
  • Good in English, able to communicate with regional manager (Foreigner)

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