Sales Associate

Sales Associate at Swatch brand at Suvarnabhumi Airport

Responsibilities:

1. Customer Service:

• Provide and maintain exceptional customer service to each customer.
• Provide detailed information about product features, pricing, and after-sales services.
• Convert walk-in traffic into clients, creating excitement and desire around the product.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

2. Sales

• Take necessary steps to reach objectives linked to KPI's.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

3. Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

4.Store Operations:

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

5. Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Qualifications:

• Education: High school diploma or equivalent; college degree preferred.
• Experience: Previous experience in retail or sales, preferably for a company with fast moving goods/products or in the watch industry.

Skills:

Must have

• Excellent communication and interpersonal skills.
• Fluently in Thai languages (Speaking, writing, and reading)
• Good command of English. Any other language an asset.
• Strong sales and negotiation skills.
• Ability to understand and present technical details.
• Proficient in using POS systems and handling transactions.

Personal Attributes:

• Excellent customer service and focus.
• High level of energy and enthusiasm.
• Positive, innovative and motivated by a continuous improvement mindset.
• Professional appearance and demeanor.
• Ability to work flexible hours, including weekends and holidays.