Clinical Applications Specialist, TH/SG

6 days ago

Bangkok, Bangkok, Thailand Alcon Full time

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

Position Purpose

The Clinical Applications Specialist position is responsible for training customers (Surgeons and Staff) on the approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes.

Major Accountabilities

  • Provide technical and clinical training, education and ongoing clinical support to train surgeons and Clinic / Operating Room (OR) staff on the approved use and application of Alcon's Cataract and Refractive Surgical Device products.
  • Provide on-site and/or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices.
  • Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.
  • Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit.
  • Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.
  • Refer inquiries related to unapproved uses of technologies.
  • Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians as requested by Clinical Applications management in cooperation with Medical Safety, as appropriate.
  • Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support and trouble shooting.
  • Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support.
  • Provide constant feedback to R&D via approved communication plan on clinical performance of products.
  • Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines.
  • Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by Clinical Applications management.
  • Assist with convention demonstrations as deemed appropriate by management per SOPs.
  • Achieve clinical certifications to meet requirements and scope of responsibilities. 

Education

  • Minimum: Bachelor's degree in science/ optometry / engineering
  • Preferred: Bachelor's / Master's degree in Optometry/ Science

Experience

  • Minimum: 2 years of related experience or equivalent years of relevant experience
  • Preferred: Overall 3+ years of ophthalmology / medical device experience in clinical, technical, sales or marketing roles

Language: Local Thai language; fluent English level is preferred

How You Can Thrive at Alcon:

  • Opportunity to work with a leading global medical device company.
  • Collaborate with a diverse and talented team in a supportive work environment.
  • Competitive compensation package and comprehensive benefits.
  • Continuous learning and development opportunities.

 Alcon Careers

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