CRM Campaign Operations

5 days ago

Bangkok, Bangkok, Thailand Shopee Full time

About The Team
Our Regional CRM team creates impactful CRM campaigns to engage and retain Shopee users, enhancing their experience and lifetime value. The successful candidate will join the CRM Campaign Operations team to support the design, execution and troubleshooting of CRM campaigns as well as to drive innovative solutions to improve day to day operation efficiency.

Job Description

  • Coordinate with CRM Campaign Management team and local teams across markets to ensure timely and accurate implementation of CRM campaigns, supporting a smooth user experience and effective campaign performance.
  • Communicate effectively with local teams across markets, request accurate input, and manage submission timelines to avoid delays in campaign execution.

  • Execute CRM campaigns using marketing automation platform

  • Understand campaign briefs and test plans, and translate them into detailed requirements and campaign design for setup on the automation platform.

  • Manage the creation and updates of CRM communication channels such as emails, in-app push notifications, Whatsapp messages.

  • Quality assurance of the campaign setup to ensure campaign accuracy before launch.

  • Monitor campaign delivery in a timely manner and proactively identify any issues.

  • Perform intermediate troubleshooting on issues related to delivery

  • Investigate the issue and identify potential root causes

  • Raise ticket for further investigation and follow up closely until resolution

  • Communicate the outcome of troubleshooting and propose next steps

  • Coordinate with Product team to conduct UAT Test for CRM Platform features

  • Actively identify opportunities to improve operational efficiency in campaign setup and workflow processes.

Requirements

  • Bachelor's degree in any field; data-related backgrounds are a plus. Fresh graduates are welcome to apply.
  • Excellent organizational and time management skills. Ability to manage multiple campaigns simultaneously and meet deadlines.
  • Strong attention to detail
  • Strong Logical thinking and problem-solving skills
  • Solid communication skills - able to communicate professionally in English
  • Ability to work collaboratively in a fast-paced, cross-functional team environment.
  • Familiarity with marketing automation tools (e.g. Salesforce, Adobe) is a plus
  • Proficiency in Google Sheets/Excel is preferred
  • Able to work on weekends/holidays (when required)

  • CRM Campaign Operations

    2 weeks ago

    Bangkok, Bangkok, Thailand Shopee (Thailand) Co., Ltd. Full time ฿2,500,000 - ฿3,200,000 per year

    Our Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition and engagement. The Regional Brand and Growth Marketing team covers all aspects of online and...

  • CRM Campaign Operations

    2 weeks ago

    Bangkok, Bangkok, Thailand Shopee Full time ฿300,000 - ฿600,000 per year

    Department MarketingLevelExperienced (Individual Contributor)LocationThailand - BangkokOur Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition and...

  • CRM Campaign Manager

    2 weeks ago

    Bangkok, Bangkok, Thailand Comseven Public Company Limited Full time ฿900,000 - ฿1,200,000 per year

    Job SummaryThe CRM Campaign Manager is responsible for planning, executing, and optimizing customer communication strategies to drive engagement, retention, loyalty, and revenue. This role leverages customer insights, data analysis, and marketing automation tools to deliver personalized and effective CRM campaigns across multiple channels.Key...

  • Head of Campaign-General Operations

    5 days ago

    Bangkok, Bangkok, Thailand Lazada Full time

    Campaign Strategy & PlanningManage the successful design, cross-functional coordination, and execution across multiple stakeholders to deliver Campaign GMV Uplift and Target AchievementDevelop overall Campaign Strategy (Platform Campaigns, Category Campaigns, Brand Day) and annual and quarterly campaign calendars aligned with key commercial events (e.g.,...

  • CRM Manager

    2 weeks ago

    Bangkok, Bangkok, Thailand Nestlé Full time ฿1,200,000 - ฿2,400,000 per year

    POSITION SNAPSHOTLocation: BangkokCompany: NestleDepartment: Marketing & Consumer CommunicationFull-timeMinimum 5 years' experience working in Data & CRM with relevant productsA DAY IN THE LIFE…Lead Nestlé Thailand's data activation strategy by leveraging Marketing and CRM technologies utilizing multiple data sources to develop and deliver holistic data...

  • Campaign Executive

    2 weeks ago

    Bangkok, Bangkok, Thailand YouTrip Full time ฿1 - ฿2 per year

    We AreYouTrip is a Southeast Asian financial technology company dedicated to creating the next-generation of digital financial services for consumers and businesses. In 2018, we launched the region's first and leading multi-currency payment app. With our consumer and corporate products, YouTrip and YouBiz, we empower users with the most affordable and...

  • Marketing Campaign

    2 weeks ago

    Bangkok, Bangkok, Thailand Line Plus Corporation Full time

    Department: CommercialTeam: OA - Business TeamThis position serves as a key driver to accelerate the growth of LINE Official Account and related products (e.g., MyShop, MyCustomer / CRM, etc.) through strategic communication and campaign planning to achieve monthly, quarterly, and yearly revenue KPIs. The role also oversees monthly performance campaigns for...

  • Marketing Campaign

    2 weeks ago

    Bangkok, Bangkok, Thailand LINE Company (Thailand) Full time

    Department:CommercialTeam:OA - Business TeamThis position serves as a key driver to accelerate the growth ofLINE Official Account and related products (e.g., MyShop, MyCustomer / CRM, etc.)through strategic communication and campaign planning to achieve monthly, quarterly, and yearly revenue KPIs. The role also oversees monthly performance campaigns for OA,...

  • CRM Executive

    5 days ago

    Bangkok, Bangkok, Thailand Samsonite Group APAC & Middle East Full time

    Job DescriptionWe're Hiring: CRM Executive Location: Sathorn/Lumpini, Bangkok We're growing fast — and we need someone who can help us build meaningful relationships with customers — with full respect of privacy. What You'll Do Build StrategyDevelop CRM strategies that improve customer engagement, loyalty, and retentionDefine clear and relevant customer...

  • Vice President, Head of Campaign Management

    2 weeks ago

    Bangkok, Bangkok, Thailand Lazada (Thailand) Co., Ltd. Full time $120,000 - $240,000 per year

    Manage the successful design, cross-functional coordination, and execution across multiple stakeholders to deliver Campaign GMV Uplift and Target Achievement.Develop overall Campaign Strategy (Platform Campaigns, Category Campaigns, Brand Day) and annual and quarterly campaign calendars aligned with key commercial events (e.g., 11.11, 12.12, New Year, Pay...