Senior Technical and Warranty Manager

2 weeks ago

Bang Sao Thong Samut Prakan, Thailand UD Trucks Corporation (Thailand) Co., Ltd. Full time

Report to: VP, Aftermarket and Network Development

Work location: Bangna-Trad KM. 21

Responsibilities:

  • Develop and implement strategies to support our retail network technical skills & competences.
  • Ensure our product technical support, quality, campaign and warranty processes are rolled out and compliant with our group policies and guidelines.
  • Drive department activities to capture client complaints in regards to product quality deviations and secure effective development & implementation of solutions to guarantee clients vehicle uptime and satisfaction.
  • Conduct proactive product quality and fault frequency reviews to drive solution development.
  • Drive uptime centre project as key initiative to enhance client's vehicle uptime and productivity.
  • Actively contribute to client product and aftermarket services satisfaction.
  • Develop technical department resources competences and skills to provide first level technical support and ensure knowledge retention.
  • Lead and manage Technical Support, Quality & Warranty duties within Hub Thailand and CLMV markets
  • Manage Warranty matters based on Brand warranty policy.
  • Follow-up the technical goodwill, Warranty & Campaign cost & processes, within the scope. Thus, improve warranty & technical goodwill performance for Hub Thailand and CLMV Markets
  • Monitor and support campaign and re-call matters based on UD Trucks and Aftermarket instructions binder outlined in the "Warranty" and "Product Service Information"
  • Enable proficient and effective interfacing with Head Quarters and Technology functions within Hub Thailand and CLMV Markets.
  • Support Thailand Vehicle Sales Marketing team on Warranty or Campaign related questions.
  • Secure the Technical support and Product Quality management within Hub Thailand and CLMV Markets. As such ensure quality follow-up and investigation of complaints through the Field Service Engineer at Dealer (or Private Importer).
  • Support solving technical problems which arise as a result of local usage conditions.
  • Secure the proper Technical Publications & Distribution of service and maintenance updates for Hub Thailand and CLMV Markets.
  • Secure proficient, effective interfaces and support for safety investigations.
  • Develop quality process & governance knowledge to the network at dealer.
  • Support the team(s) investigating concerns, complaints related to technical or quality performance.
  • Coach, Manage and Lead the Product Quality Team along with the Warranty Manager.
  • Manage personal and business development of the Quality & Warranty team If applicable manage the UD action plan

Qualification:

  • Good experience in handling quality and technical support in automotive.
  • Strong experience of Asian Markets.
  • Proven experience in a team management, preferably in the automotive aftermarket sector.
  • Very good knowledge of the various technical services and product quality processes, tools, and systems.
  • Strong analytical skills
  • Good interpersonal skills can build up network with GTT, GTO and dealers
  • Excellent communication skills.
  • Thai speaking abilities is preferable.
  • Fluent in English, both written and spoken.

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