Credit Card Fraud Management Specialist

2 weeks ago

Bangkok, Bangkok, Thailand Land and Houses Bank Public Company Limited Full time

Job Summary:

We are looking for a highly skilled professional in credit card risk management with multi-skilled expertise in fraud management to join our team. The primary responsibilities include reviewing, analyzing and investigating suspected fraudulent cases or fraudulent cases to protect the organization from risk and mitigate financial losses. The role also involves supporting the development of processes and tools for effective fraud detection and investigation, as well as performing tasks as assigned by supervisors.

Key Responsibilities:

  1. Support credit card project development:

  2. Prepare requirement for fraud related system development, test case setting and UAT implementation.

  3. Set up fraud related policies, manuals and procedure.
  4. Design fraud management strategies and rules.

  5. Support any regulatory required documents.

  6. Conduct investigations into suspected or confirmed fraudulent cases related to credit card products, including fieldwork to gather relevant evidence and information.

  7. Coordinate with internal departments such as Risk, Accounting, and Legal.
  8. Liaise with external parties including the police, courts, and VISA to carry out required operational procedures.
  9. Prepare investigation summary reports and present findings to management or relevant stakeholders, along with recommendations for preventing future incidents.
  10. Analyze fraud patterns and abnormal behaviors associated with credit card products.
  11. Support the development of processes and tools for effective fraud detection and investigation.

Qualifications:

  • Bachelor's degree or higher in a related field such as Business Administration, Law, Finance, or relevant disciplines.
  • Minimum of 3 years of experience in fraud investigation within the credit card business.
  • Strong skills in data analysis, investigation, and documentation related to operational procedures.
  • Strong communication skills and the ability to handle complex and challenging situations effectively.
  • Experience in coordinating with external parties such as the police, courts, and VISA will be considered an advantage.
  • Be detail-oriented and demonstrate strong work ethics.
  • Good communication skills in English.

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