Client Service Manager

2 days ago


Bang Rak, Bangkok, Thailand The Hongkong and Shanghai Banking Corporation Limited Full time

Principal Responsibilities

In this role you will

  • Maintain the highest standard of excellence in client service by attending to client enquiries and requests
  • Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements
  • Prompt and appropriate action taken to address client feedback and complaints
  • Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
  • Provide support to the Offshore Representative Offices. Receive, manage and log faxed transaction instruction from Representatives. Answer calls from Representatives and clients and provide guidance
  • Build and maintain positive and productive working relationships internally and externally
  • Ensure that any data input is dealt with in a timely manner and in correct and consistent format
  • Adhere to the selling process and sales quality requirements. Achieve compliance with all Group Standards, manuals and guidelines
  • Ensure that all credit applications meet deadlines

Qualifications

To be successful you will need

  • Experience in private banking as a client service executive or similar background in client servicing
  • Good understanding of private banking services and products
  • Credit skills and experience, focusing on High Net Worth Individuals or Business Banking
  • Excellent communication, analytical, organizational and planning skills
  • Team player with drive for success and achievement


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