Telephone Crew

Hard Rock Hotel & Cafe Pattaya is looking for a Telephone Crew (Call Center Agent) to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are, and be able to work within the company values.

Telephone Crew (Call Center Agent) will be responsible for the roles and possess the following qualifications.

Job summary

• Communicate in a friendly, tactful and professional manner with Guests, Suppliers and fellow Team Members.
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.
• Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
• Basic Complaint Handling.
• Prepare and produce daily, Monthly report as required on hotline operation.
• Administration skill on documentation & filing system as required.

To be successful in this role, you will need to have this following qualifications;

• An energetic person who has working experience in Hotel Business would be a strong plus.
• Graduate with a degree or higher in Hotel Management, Hotel Operations, Tourism Management or related fields.
• At least 1 year experience with a proven track record in Call Center Agent, Guest Service or related responsibilities, either in an international branded four or five star would be an advantage.
• Outgoing & cheerful personality and be highly presentable.
• Strong customer serviced mind and always flexible.
• Good command of English written and verbal, and communication skills.
• Computer, Internet, e-mail and MS office literate are essential.
• This position is restricted to individuals with the right to work in Thailand.

Amplify Your Hospitality Career At Hard Rock Hotel Pattaya

Passionate, Irreverent, Democratic, and Unpredictable. This is what makes up WHO WE ARE at Hard Rock Hotel Pattaya. We are constantly searching for ways to deliver Amplified Service with our actions and attitude. If you have a passion for creating great guest experiences while being yourself, check out our career openings. Let's make sweet music together.

Careers at Hard Rock Hotel Pattaya

View opportunities at all Hard Rock Hotels

We offer an attractive remuneration incentive which commensurate with work experience and qualifications to the selected candidate. If you are looking for a place to rock out what you've got, add value to the business and mark your place in our history, then grasp this opportunity to show us.

Hard Rock Hotel Pattaya is managed by HPL Singapore. We operate with the love of Music, passion for life, and delivered with a belief in our credo Love All, Serve All. We are a part of the Hard Rock International (HRI) [link removed] is one of the most globally recognized companies with venues in 68 countries spanning 253 locations that include owned/licensed or managed Hotels, Casinos, Rock Shops, Live Performance Venues and Cafes. Hard Rock is also known for its collectible fashion and music-related merchandise, memorable dining experiences, Hard Rock Live performance venues and more which started from Hard Rock Cafe in London in 1971.

Please note that the job postings on this website or accessed through this tool for Hard Rock Hotel & Cafe Pattaya are with Seaside Hotel (Thailand) Co.,Ltd. as the prospective employer.