IT Manager

2 weeks ago

Khlong Toei, Bangkok, Thailand THE FRESH FOOD COMPANY LIMITED Full time ฿1,200,000 - ฿2,400,000 per year
**URGENT HIRING

IT Specialist / IT Manager

(POS & SAP Experience in F&B / Retail Industry)**

Join our fast-growing team at getfresh Group to lead and strengthen IT operations across all brands — The Fresh Food Company, Fresh Food Hospitality, and Rodeo Grill.

If you're hands-on, fast, and passionate about supporting F&B operations with strong POS + SAP expertise — this role is for you


Position Summary

We are urgently seeking an IT Specialist /Manager Level to manage, stabilize, and improve all IT systems across multiple F&B and retail locations.

This includes POS operations, SAP B1 support, IT infrastructure, and driving IT policy & security awareness across the organization.


Key Responsibilities
POS System Management
  • Maintain, troubleshoot, and upgrade POS systems across all branches.
  • Oversee POS integrations, updates, and new feature deployment.
  • Provide user support and training for POS operations.
IT Hardware & Software Management
  • Install, configure, and maintain desktops, laptops, printers, tablets, and IT devices.
  • Manage software licensing, upgrades, and compliance.
  • Perform system monitoring and preventive maintenance.
Network & IT Security
  • Ensure stable network connectivity for all store locations and resolve outages quickly.
  • Implement data security standards, backup procedures, user access controls.
  • Coordinate with external vendors for network, hardware, and software support.
IT Policy & Security Awareness
  • Develop, update, and enforce IT policies, SOPs, and user guidelines.
  • Conduct staff training sessions to promote Security Awareness (password hygiene, phishing, device use).
  • Monitor compliance and ensure all teams follow safe IT practices across the company.
Support & Documentation
  • Provide timely and effective technical support to all employees.
  • Maintain accurate IT asset inventory, manuals, diagrams, and configuration documents.
  • Prepare incident logs and improvement recommendations.

Qualifications & Skills
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Minimum 5-7 years' experience in IT management or senior IT support role.
  • Strong hands-on experience with POS systems, ideally in F&B / Retail environment.
  • Experience with SAP Business One (SAP superuser) is a strong advantage.
  • Knowledge of IT security, networks, backup systems, cloud POS, and ERP integration.
  • Ability to create and enforce IT Policies and Security Awareness programs.
  • Strong service mind, communication skills, and problem-solving ability.

Apply now (Urgent):

Attn: Director of People Strategy & Culture