Team Lead, Critical Facilities Operations and Maintenance

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Your day at NTT DATA
The Team Lead, Critical Facilities Operations and Maintenance is an entry level management role, ensuring the day-to-day operations, maintenance, and improvements to the physical infrastructure of the data center. This role provides training, expertise and experience to their critical facilities operations/maintenance team(s). Regular, predictable attendance is essential for satisfactory performance.

This team lead role is accountable for supervising team(s), fostering a collaborative and innovative team culture focused on achieving operational excellence.

Key responsibilities:

• Supervises the Data Center Technicians and the Facilities Technicians.
• Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9's).
• Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyzes data center equipment to obtain maximum effectiveness and efficiency, safety, cost, equipment longevity, and reliability.
• Conducts in-depth training with the Data Centre Technicians on equipment, PM's, QA and CFOps procedures/processes.
• Manages and maintains all training documentation; provides documentation to HR.
• Ensures data center operates at maximum efficiency, including analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Works with customers to provide successful installs that exceed expectations – delight the customer.
• Supervises the safety and well-being of all CFOps team.
• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
• Writes and Reviews non-critical and critical Method of Procedures (MOP's), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
• Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
• Performs other duties as assigned.

To thrive in this role, you need to have:

• Background in electrical and mechanical systems design review, layout, installation, commissioning and operations.
• Knowledge of low voltage systems, including fire, security and PLCs.
• Knowledge of NFPA Electrical, Fire and Life Safety and building codes.
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues.
• Knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
• Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
• Entry level supervisor skills.
• Excellent communication skills, both written and oral

Hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:

• O 12kV switchgear
• O 480/277 and 208/120 volt electrical generation and distribution systems
• O Diesel powered AC generator plants up to 2MW
• O Static UPS systems
• O Multi-string flooded cell batteries and monitoring systems
• O Static switches
• O PLC and relay logic controls
• O Power monitoring systems
• O Data centre power distribution and management systems
• O VFD Drives
• O Large Centrifugal Chillers
• O Cooling Towers
• O Water Treatment Systems
• O HVAC equipment
• O Computer Room AC Units (CRACs)
• O Kyoto Cooling Units (where applicable)
• O Operating Building Management and Industrial PLC Control Systems
• O Emergency Standby Diesel Generator Systems
• O Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
• O Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
• O Chilled/Condenser Water Pump
• O Well/Vault or Sump Pumps
• O Domestic Water systems, including BackFlow Prevention devices
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Project)
• Ability to train the electrical and mechanical teams on the systems and the procedures.
• Ability to conduct power and fire system capacity, safety and code compliance assessments.
• Ability to logically analyze and solve problems.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Engineering or similar field

Required experience:

• Solid experience in data center and/or critical facilities.
• Solid experience in critical facilities operations and maintenance engineering.
• Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
• Entry level experience managing and motivating critical facilities operations and maintenance teams.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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