Junior Project Management

6 days ago

Huai Khwang, Bangkok, Thailand Shopee (Thailand) Co., Ltd. Full time

Job Description :

  • Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
  • Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
  • Monitor system-wide abnormalities across modules and platforms; coordinate with tech teams, vendors, and external partners to resolve issues effectively.
  • Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
  • Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
  • Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
  • Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
  • Lead continuous improvement initiatives to scale operations effectively and support business growth.

Requirements :

  • Bachelor's or Master's degree in Engineering, BBA, or any related field.
  • Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
  • Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English
  • Flexible with working hours to handle issues that may arise at unusual times.
  • Proficient in data handling and organization, especially with MS Excel or Google Sheets.
  • Ability to solve complex problems using data analysis; experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
  • Has passion for the FinTech industry

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