Quality Analyst

2 weeks ago

Bangkok, Bangkok, Thailand Gear Inc. Full time $30,000 - $60,000 per year

Responsibilities:

  • Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance of moderators
  • Review track and manage implementation & efficiency of all quality monitoring procedures and systems
  • Conduct reviews of individual / team capability to ensure quality performance met targets
    + provide ongoing training on new policies
  • Review client claims and non-compliance issues
  • Conduct data analysis to identify areas for improvement
  • Identify and implement best practice appropriate and applicable to improving overall quality
  • Develop, recommend and monitor corrective & preventive actions
  • Evaluate and audit team quality including both internal and external reports
  • Check and validate findings, implement appropriate corrective actions
  • Maintain standards and performance quality for all service provided
  • Maintain good communication with development teams to improve business processes

Requirement:

  • Bachelor's Degree or Higher in any field.
  • 1 years' experience in Content Moderator, QA or any position in Customer Services is advantageous.
  • New Graduates are welcome.
  • Good at English communication (Eng - C1 Level +)
  • Laos native or Laos speaker in near native level.
  • Proficient at detecting patterns, observing and interpreting data, integrate new information and decisions based on data-oriented
  • Proficient skills with MS Office and Google Products
  • Experienced with giving / providing training of any kind
  • Works independently with minimal supervision

Working Conditions:

  • Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.
  • Able to work during Thailand Public Holidays as requested.

Benefits:

  • Attractive compensation package / fun and professional environment
  • Open and honest culture where people are valued, treated fairly and empowered
  • 1st year - paid vacation days
  • Allowances: Night Shift / OT
  • Annual Leave / Personal Leave / Social Security
  • Group Health Insurance
  • No dress code is required; we appreciate your true talent

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