Quality Analyst

13 hours ago


Bangkok, Bangkok, Thailand Gear Inc. Full time

Responsibilities:

  • Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance of moderators
  • Review track and manage implementation & efficiency of all quality monitoring procedures and systems
  • Conduct reviews of individual / team capability to ensure quality performance met targets
    + provide ongoing training on new policies
  • Review client claims and non-compliance issues
  • Conduct data analysis to identify areas for improvement
  • Identify and implement best practice appropriate and applicable to improving overall quality
  • Develop, recommend and monitor corrective & preventive actions
  • Evaluate and audit team quality including both internal and external reports
  • Check and validate findings, implement appropriate corrective actions
  • Maintain standards and performance quality for all service provided
  • Maintain good communication with development teams to improve business processes

Requirement:

  • Bachelor's Degree or Higher in any field.
  • 1 years' experience in Content Moderator, QA or any position in Customer Services is advantageous.
  • New Graduates are welcome.
  • Good at English communication (Eng - C1 Level +)
  • Laos native or Laos speaker in near native level.
  • Proficient at detecting patterns, observing and interpreting data, integrate new information and decisions based on data-oriented
  • Proficient skills with MS Office and Google Products
  • Experienced with giving / providing training of any kind
  • Works independently with minimal supervision

Working Conditions:

  • Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.
  • Able to work during Thailand Public Holidays as requested.

Benefits:

  • Attractive compensation package / fun and professional environment
  • Open and honest culture where people are valued, treated fairly and empowered
  • 1st year - paid vacation days
  • Allowances: Night Shift / OT
  • Annual Leave / Personal Leave / Social Security
  • Group Health Insurance
  • No dress code is required; we appreciate your true talent

  • Quality Analyst

    13 hours ago


    Bangkok, Bangkok, Thailand Thoughtworks Full time

    Woven between all the stages of the delivery process is the work of a quality analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—developer, business analyst, designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than...

  • Quality Analyst

    12 hours ago


    Bangkok, Bangkok, Thailand Thoughtworks Full time

    Woven between all the stages of the delivery process is the work of a quality analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—developer, business analyst, designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than...

  • Quality Analyst

    2 weeks ago


    Bangkok, Bangkok, Thailand Gear Inc. Full time

    Company DescriptionGear Inc is a global leader in providing business process outsourcing (BPO) solutions tailored to meet the unique challenges of enterprises. With a workforce of over 6,000 professionals across 24 countries and supporting more than 75 languages, Gear Inc drives operational excellence and fosters innovation through customized solutions. The...

  • Senior Quality Analyst

    13 hours ago


    Bangkok, Bangkok, Thailand Thoughtworks Full time

    Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than...

  • Senior Quality Analyst

    13 hours ago


    Bangkok, Bangkok, Thailand Thoughtworks Full time

    "This position is offered asa fixed-term employment contractand will automatically conclude at the end of the contract period unless renewed. Renewal is subject to business needs and performance under Thailand's labor law."Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and...

  • Senior Quality Analyst

    12 hours ago


    Bangkok, Bangkok, Thailand Thoughtworks Full time

    "This position is offered as a fixed-term employment contract and will automatically conclude at the end of the contract period unless renewed. Renewal is subject to business needs and performance under Thailand's labor law."Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity...

  • Quality Analyst

    13 hours ago


    Bangkok, Bangkok, Thailand Gear Inc Full time

    Job DescriptionConduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance of moderatorsReview track and manage implementation & efficiency of all quality monitoring procedures and systemsConduct reviews of individual / team capability to ensure quality performance met targets + provide ongoing training on new...

  • Data Analyst

    12 hours ago


    Bangkok, Bangkok, Thailand TMBThanachart Bank or ttb ทีเอ็มบีธนชาต หรือ ทีทีบี Full time

    Responsibility:Deliver data solutions to bank-wide business units, ensuring high data quality and efficiency inservice delivery.Gather and translate business requirements for analysis, design, and data mapping, facilitating the delivery of data reports and dashboards to meet business needs.Execute project plans and timelines diligently to ensure the timely...

  • Business Analyst

    12 hours ago


    Bangkok, Bangkok, Thailand SoftNice Full time

    JD – BUSINESS ANALYSTJob Description: Technical Business Analyst – Smart Factory Transformation(Strong technical & data background required)Role SummaryThe Technical Business Analyst plays a pivotal role in analyzing operational needs, shaping technical requirements, and enabling data-driven productivity solutions. The role requires strong hands on data...

  • Business Analyst

    2 weeks ago


    Bangkok, Bangkok, Thailand HCL Singapore Pte Ltd Full time

    Our Data & Analytics Team drives data insights to support business decisions and reflect key business performance across the enterprise. We deliver operational ,managerial reports and self-service datasets to Manufacturing Supply Chain, and Finance users.With the strategic SAP S/4HANA implementation underway in Vietnam, we will utilize the new ERP's master...