Customer Service

4 hours ago

Chon Buri, Chon Buri, Thailand ANCOR THAILAND Full time

Responsibilities

  • Assist customers with equipment and spare parts orders, including product information, pricing, availability, and delivery schedules
  • Receive and process customer orders via email, phone, and online systems
  • Track order status and coordinate changes to ensure on-time and accurate shipment
  • Respond to customer inquiries and provide effective solutions
  • Prepare and review export documents such as commercial invoices, packing lists, NAFTA certificates, SLI, and L/C-related documents
  • Prepare quotations and provide inside sales support
  • Support process improvement initiatives and perform other related duties as assigned

Qualifications

  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred
  • 5-7 years of experience in customer service, order management, or a related role
  • Strong understanding of customer service principles
  • Experience with SAP and Zendesk is an advantage
  • Computer proficiency
  • Good command in English
  • Highly organized, detail-oriented, and able to multitask in a fast-paced environment

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