Collection Analyst Manager, Risk Management

7 days ago

Bangkok, Bangkok, Thailand KREDIVO (THAILAND) CO., LTD. Full time

As a Collection Analyst Manager, you will take ownership of driving the performance and effectiveness of our collections operations. You will lead the design and execution of collection strategies, oversee operational risk management, and ensure that data-driven insights translate into impactful business decisions. This role requires a balance of strategic thinking, hands-on analysis, and leadership to optimize recovery rates, minimize risks, and contribute to the company's overall financial health.

Key Responsibilities

  • Lead the development and implementation of collection strategies, policies, and initiatives to improve performance and mitigate risks.
  • Oversee the monitoring and reporting of key collection metrics, including flow rates, recovery rates, and productivity, ensuring accuracy and actionable insights.
  • Drive continuous performance reviews, identify bottlenecks, and implement solutions to enhance daily operations.
  • Manage in-depth analyses of collection trends, customer behavior, and portfolio risks to inform business strategy.
  • Partner with senior management to present insights, recommend actions, and gain alignment on strategic initiatives.
  • Collaborate with Data Science and cross-functional teams to deploy advanced analytics, innovative tools, and process improvements.
  • Lead and mentor analysts or junior team members, building capability within the collections and risk management function.
  • Ensure compliance with regulatory requirements while balancing operational effectiveness and business needs.
  • Drive cross-country alignment where applicable, ensuring best practices are shared and adopted.

Qualifications

  • Minimum of 5 years of experience in collections, credit risk management, or related fields within the financial services sector, with at least 2 years in a supervisory or managerial role.
  • Strong expertise in data analysis, with proficiency in tools such as Excel, SQL, Tableau, Python, or R.
  • Proven track record in leading teams and driving operational improvements through data-driven strategies.
  • Excellent problem-solving, critical thinking, and decision-making abilities.
  • Strong leadership and communication skills, with the ability to influence and collaborate across senior stakeholders.
  • Demonstrated ability to thrive in a fast-paced, high-growth environment.
  • Proficiency in English is essential.

Location: MRT Samyan

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