About Us

We are a vibrant coliving and coworking space dedicated to fostering community, creativity, and productivity. Our mission is to provide an exceptional living and working environment for our residents and members through outstanding service, innovative solutions, and a dynamic atmosphere.

Job Title: Receptionist

Location: Changphueak, Mueang Chiang Mai

Employment Type: Full-Time

Reports To: Founder

Job Overview

We are seeking a motivated and adaptable Receptionist to join our team. You'll deliver exceptional guest experiences in a dynamic, shift-based environment. Responsibilities include managing check-ins, reservations, and inquiries while coordinating with staff. Ideal for organized, customer-focused individuals fluent in English, thriving in fast-paced hospitality settings. Performing individuals will have a chance to be promoted to the Management Trainee role after probation period.

Key Responsibilities

• Greeting guests and checking them in and out of the hostel.
• Answering questions about the hostel and the surrounding area, providing information on local attractions, transportation options, and dining recommendations.
• Taking reservations over the phone, email or online platforms, and managing the hostel's booking system.
• Handling cash, credit card transactions, and maintaining financial records.
• Responding to guest complaints or concerns in a timely and professional manner.
• Coordinating with housekeeping and maintenance staff to ensure that guest rooms are cleaned and maintained to the hostel's standards.
• Handling guest requests for additional amenities such as towels, blankets, and toiletries.
• Adhering to safety and security procedures, including checking guests' identification and monitoring the premises for any suspicious activity.
• Performing other duties as assigned by the hostel manager or supervisor.

Qualifications

• High school diploma or above; a diploma/degree in hospitality, tourism, business administration, or a related field is highly preferred.
• At least 1–2 years of experience in a customer-facing role, ideally in hospitality, hotels, F&B, or event management.
• Experience handling shift-based schedules or part-time work environments is a plus.
• Excellent communication and interpersonal skills to engage with diverse guests and staff; fluency in English and Thai is a must, other languages is a big plus.
• Proficiency in document and project management software.
• Strong organizational skills to handle multiple tasks, such as guest inquiries, reservations, and shift coordination.
• Ability to remain calm under pressure, especially during peak hours or high-turnover periods.
• Professional demeanor with a warm, welcoming attitude to enhance guest satisfaction.
• Adaptability to work flexible hours, including evenings, weekends, and holidays, common in hospitality.
• Team player with a proactive approach to problem-solving and customer service.