HRIS & Data (SPX Express)

Job DescriptionMaintain and update employee data in the HRIS during onboarding processes with high accuracy and compliance.Perform change management activities including user training and the development of training materials.Perform routine data audits, mass uploads and ensure data integrity across all HR modules.Ensure HRIS operations comply with local...

Job DescriptionMeasure and track team's key performances of backlogs, loss & damage, and report generating by using appropriate tools and techniques for teamManage day-to-day loss, stuck and damage performance identify key bottlenecks and react quickly to resolve any issuesIdentify key risk areas to the network operation and design mitigation...

Job DescriptionResponsible for sustainable growth of SPX Express' end-to-end workforce, with core tasks including.Fulfillment planning - Working with business teams on workforce planning across miles, planning necessary capacity across various hiring channels.Fulfillment digitization & tracking - Ensuring visibility of fulfillment performance across all of...

Job DescriptionResponsible for SPX's daily supply chain planning by forecasting demand with big data models and managing supply and capacity cross-team.Develop insights, strategy, and initiatives for the SPX Operations Team to solve problems from supply chain planning and optimization, human resources, cost optimization, and more.Manage cross-functional...

About The TeamJob Description:Manage day-to-day dispute & claim & clawback performance identify key bottlenecks and react quickly to resolve any issuesMaximize clawback strategy and liquidation performanceIdentify key risk areas to the network operation and design mitigation strategiesIdentifying opportunities in the processes, including forecast, planning,...

About The TeamJob Description:Lead team to develop framework to conduct analysis and initiate new ideas to optimize SPX network across all miles on cost, speed and capacity (e.g. determine numbers and locations of Sortation centers and Regional centers)Design end-to-end order flow to facilitate growth, cost optimization and SLA improvement...

About The TeamJob Description:Lead high-impact strategic initiatives and projects related to buyer experience; translate Buyer Experience healths / metrics into actionable strategic and operational initiatives that improve customer experience overtime.Monitor overall buyer experience health focusing on SPX delivery experience (SLA, Delivery Speed, Rider...

Job DescriptionDevelop and maintain strong relationships with 10-20 subcontractors, to negotiate on behalf of SPX Express.Act as the primary point of contact for subcontractors, addressing any issues or concerns from and to internal teams, escalate critical issues to seniors if needed.Monitor subcontractor performance through regular assessments and...

Job DescriptionMonitor CX efficiency matrices (E2E resolution time; Backlog; agent productivity; AR)Work with internal stakeholders within CS and SPX to improve efficiency & qualitySupport workforce short / mid-term planning against volume forecasts and key change milestonesSupport process improvement; SOP development across SPX CXAssist in delivering key...

Job DescriptionTicket control :Control all hiring process for SPX and subcontract & ICEnsure the accuracy of hiring ticket and hiring gapFulfilment Tracking :Ensure the visibility and accuracy of fulfilment performance across all mileRequirements1-2 years of experience in related field (fresh grad is welcome)Strategic mindset with a focus on long-term...