Current jobs related to Reservation Agent – Thai Speaking - Watthana, Bangkok - Allegiance Marketing (Thailand) Ltd.

Responsibilities:

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guests to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations
• Offering a personalized and customized reservations experience
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities
• Other related duties could be assigned as needed

Qualifications:

• The ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.

• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.

• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to

multi-task several systems at once.

• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Flexible working hours.

Location: S-Metropolis Building, 21st Floor, near BTS Phrom Phong, take exit number 3

Please send updated resume, recent photo with expected salary by APPLY NOW.

Only shortlisted candidates will be contacted