Operations Manager

2 days ago

Bangkok, Bangkok, Thailand Dr+ Full time

Job Title:
Operations Manager

Company:
First Class Innovation Co., Ltd.

Location:
Bangkok (Head Office)

Reports To:
Head of Modern Trade

Position Overview

The
Operations Manager
plays a vital role in ensuring that all operational functions of
First Class Innovation (FCI)
run efficiently and effectively. This position oversees daily business operations, manages cross-functional coordination between warehouse, procurement, supply chain, and support teams, and ensures smooth processes that align with the company's business goals and RACE values (Result-Oriented, Agile, Creative, Enjoyable).

The role requires strong leadership, process optimisation skills, and hands-on experience in managing people, systems, and resources to achieve operational excellence.

Key Responsibilities

1. Operations Management

  • Oversee day-to-day operations to ensure smooth business execution and timely delivery across departments.
  • Develop, implement, and monitor operational policies, SOPs, and KPIs to enhance productivity and quality standards.
  • Coordinate with supply chain, logistics, and warehouse teams to optimize flow, inventory, and service levels.
  • Monitor and improve operational efficiency, cost control, and resource utilization.

2. People & Performance Management

  • Lead, coach, and develop the operations team to achieve departmental and company goals.
  • Foster collaboration between internal teams (Procurement, Warehouse, Quality Control, and Admin).
  • Ensure team performance aligns with company culture and RACE values.

3. Strategic & Process Improvement

  • Identify operational gaps and recommend data-driven improvements.
  • Collaborate with the Head of Modern Trade and the management team to implement strategies that support company growth and scalability.
  • Lead special projects such as system upgrades, process automation, and facility improvement initiatives.

4. Compliance & Quality Control

  • Ensure all operations comply with company standards, safety regulations, and legal requirements.
  • Oversee audits, risk management, and corrective action planning.

5. Budget & Reporting

  • Manage the operations budget effectively to meet business objectives.
  • Prepare regular performance reports, dashboards, and cost analyses for management review.

Qualifications

  • Bachelor's degree or higher in
    Business Administration, Operations Management, Supply Chain, or a related field.
  • Minimum
    5–8 years
    of experience in operations, logistics, or supply chain management; experience in FMCG, health, or beauty industries is a plus.
  • Proven experience in leading teams, process optimization, and cross-functional coordination.
  • Strong analytical, decision-making, and problem-solving skills.
  • Excellent communication and leadership capabilities.
  • Proficiency in Microsoft Office and familiarity with ERP systems.

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