IT Operation

4 days ago

Bangkok, Bangkok, Thailand ANCOR THAILAND Full time

Job Responsibilities

  • Provide guidance and support to customers to ensure effective use of the company's platform, including coordination, system usage explanation, answering inquiries, and resolving basic technical issues.
  • Maintain and support IT infrastructure, including system configuration, servers, networks, virtualization, cloud services, and other related IT systems to ensure stable operations.
  • Prepare and provide relevant information to developers or other related teams for further investigation or system enhancement.
  • Monitor, analyze, and resolve initial technical issues; escalate complex problems to relevant teams and report progress to the team lead.
  • Support daily team operations and coordinate internally to assist in resolving issues efficiently.
  • Take a lead role in Helpdesk & Desktop Support, ensuring timely and effective resolution of hardware, software, and workstation operating system issues.
  • Coordinate closely with IT Operations and Customer Support teams to ensure smooth and seamless technical support delivery.
  • Work in a Hybrid & On-Call model, including office attendance when required (e.g., system training or platform upgrades) and on-call availability for urgent or emergency issues.
  • Operate in a B2B environment, supporting business clients rather than end users. Support volume is relatively low, but requires high attention to detail and service quality.

Qualifications

  • Thai nationality, male or female, aged 20–30 years (male candidates must have completed military service).
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong interpersonal skills with a service-oriented mindset; detail-oriented, proactive, responsible, and able to perform well under pressure.
  • Basic proficiency in English, sufficient to research information and read technical documentation.
  • Good communication skills with the ability to work effectively in a team and collaborate with others.
  • Fast learner with a strong desire for continuous self-development.
  • Able to work in a Hybrid working model (WFH + Office), 6 days per week (days off by agreement).
  • Office meeting once per week
  • First month requires on-site training 5 days/week (09:00–18:00)
  • Able to work in shift-based schedules, primarily WFH, with readiness to respond immediately to urgent issues and attend the office during system upgrades or major changes.
  • Experience in Customer Service, IT Support, or Helpdesk will be an advantage.

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