Assistant Chief Concierge

Assistant Chief Concierge

543672

Rooms

Full time

Mandarin Oriental, Bangkok

Mandarin Oriental, Bangkok is looking for a Assistant Chief Concierge to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bangkok, established in 1876, is a world-renowned luxury hotel on the Chao Phraya River. It features 331 rooms and suites, a unique selection of 13 restaurants and lounges and premier amenities, including a spa, sports centre, a daycare and a Thai cooking school. Listed on the Stock Exchange of Thailand in 1988, it is managed by Mandarin Oriental Hotel Group, with Italthai as a principal shareholder.

About the job

Based at the Mandarin Oriental, Bangkok within the Front Office Department, Conceirge.

As Assistant Chief Concierge, you will be responsible for the following duties:

• To provide information and sightseeing tours for guests in different languages.
• To handle skillful tasks, to attend to all guests' requests, problems and complaints concerning concierge services.
• To be responsible for all room keys.
• To be responsible for efficiency of baggage storeroom and storing system.
• To be responsible for efficiency of incoming and outgoing e-mail, mailing, freight, courier, parcel, and packing services.
• To control item delivery and send all messages for in-house and arriving guests.
• To arrange transportation services such as coaches, limousines, vans, helicopters, Private jets, boats, taximeter as requested.
• To be responsible for precision and accuracy of all local information regarding restaurants, shopping areas, sightseeing places, tourist attractions and events.
• To be responsible for the inspection of all concierges working areas to ensure that the tidiness of the main entrance and lobby are always maintained.
• To recheck weekly schedules to ensure that there are enough staff on duty to ensure a consistent and efficient flow of luggage service during check in and check out.
• To report unusual problems or complaints to Asst. Manager or Front Office Manager or Director of Room.
• To keep close relationship with affiliated concierge members, inbound and outbound access its international network to provide guest services.
• To be responsible for good communication with subordinates by means of the concierge logbook and daily briefings.
• To conduct on-the-job training and to train new employees to perform the job up to hotel standard.

As Assistant Chief Concierge, we expect from you:

• Bachelor's Degree in hotel management preferred.
• Previous experience in a similar role for Operational Services in a luxury working environment.
• Excellent communication skills spoken and written.
• Proficiency in English and in Computer skills.
• Passionate, committed, creative, flexible, and a team player with high energy level.
• Ability to perform duties under pressure.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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