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Member Relations Specialist

2 weeks ago

Bangkok, Bangkok, Thailand Inspire Brands Asia Full time ฿250,000 - ฿750,000 per year

Responsibilities

  • Manage and follow up with suspended members, and call to encourage them to return
  • Handle membership cancellation requests
  • Call to collect overdue membership fees (1–3 months), aiming to recover 80% from first-month defaulters
  • Check members paying via debit card or other methods to ensure advance payments, and recommend using a credit card
  • Follow up with new members to join the Health Optimization Program (HOP) and be assigned a trainer, to encourage continued engagement in the first 6 months
  • Manage member transfers (in and out)
  • Support onboarding of new members and help promote referral programs or other promotions

Qualifications

  • At least 1 year of experience in customer service, client care, or membership management
  • Excellent verbal and written communication skills
  • Friendly and approachable personality with a professional approach to service
  • Strong skills in handling complaints and effective negotiation
  • Good time management and organizational skills
  • Confident in making customer calls and capable of managing multiple members simultaneously
  • Basic proficiency in Microsoft Office and CRM tools