Service Planner

2 weeks ago

Samut Prakan, Samut Prakan, Thailand ABB Electrification (Thailand) Co., Ltd. Full time ฿5,000,000 - ฿8,000,000 per year

Your role and responsibilities

In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.

The work model for the role is: onsite, LI#onsite

This role is contributing to the Electrification Service in Thailand

You will be mainly accountable for:

  • Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.
  • Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
  • Maintaining and monitoring competency and certification database.
  • Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.

Qualifications for the role

  • Bachelor's degree in Engineering, Business, or related field (or equivalent experience).
  • 2+ years in service coordination, operations, or field service support.
  • Strong organizational and communication skills; ability to collaborate across teams.
  • Proficient in tracking service activities and maintaining certification databases.
  • Analytical skills to identify gaps and implement solutions.
  • Customer-focused mindset with ability to prioritize and meet deadlines.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe. #RunsWhatRunstheWorld

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