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Technical Service Engineer, Controls
14 minutes ago
RESPONSIBILITIES:
- Strong experience in trouble shooting, diagnosing, and commissioning heavy machinery systems with electric, hydraulic, and permanent magnet motor drive systems.
- Experience in reducers and clutches an asset.
- Knowledge in electrical based software a major asset (SolidWorks Electrical/AutoCad Electrical)
- PLC programming –Siemens is a must, Allen-Bradley is a plus
- Project management and coordination on larger installations and critical orders.
- Ability to diagnose and troubleshoot customer software and hardware issues to their specific application and/or programs.
- Capable of configuring operating systems utilizing remote desktop connections providing immediate support.
- Facilitate calls regarding technical issues with all Shred-Tech products/services. Offer in-depth alternatives to unique issues.
- Record preventative maintenance visits, detail reports of work completed and provide closed loop communications on activities to prevent future concerns.
- Discuss service contract offerings/renewals with our customers to ensure expectations are being met.
- Provide technical telephone support for all customers and equipment.
- Improve customer outcomes by delivering optimal customer service.
- Support continuous improvement initiatives to build and improve customer relationships.
- Provide necessary technical documentation to customers, drawings, BOM's technical manuals, bulletins etc.
- Follow up on all new unit sales and sign off all new systems.
- Oversee Preventative Maintenance programs and service work on larger and/or critical jobs.
- Conduct customer site visits to assess customer needs as required and promote parts and service opportunities.
- Act as service representative for project leader meetings with engineering for all processing jobs.
- Source parts and service externally, if necessary, in order to expedite resolution of an issue.
- Ability to travel when required.
QUALIFICATIONS:
Education:
- College/University Degree – Electrical Engineering
Experience:
- Minimum 3-5 years field work experience
SPECIFIC SKILL ABILITY AND KNOWLEDGE:
- Must have excellent time management skills.
- Demonstrate professional communication skills with Shred-Tech customers and internal departments.
- Previous experience in controls software such as Siemens, Allen-Bradley.
- Three years of Customer Service positions involving technical support.
- Possess the ability to function effectively in a dynamic service-oriented environment.
- Must be proficient with MSOffice Suite.
- Must possess a strong technical aptitude or technical background.
- Ability to run diagnostic tests to determine the cause of customer concerns.
- Must be able to view and interpret engineering electrical, hydraulic and mechanical drawings and other technical documentation.
- Communication Skills: Must be fluent in English
