Customer Support

1 week ago

Bangkok, Bangkok, Thailand AzuraInfinity Full time
The Role:

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Profile:
  • You have at least 1 year experience within a Customer Success role, ideally within the Media & Entertainment industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong team player who can manage multiple stakeholders
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Media & Entertainment
  • A role that offers a breadth of learning opportunities

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