Customer Relation

2 weeks ago

Bangkok, Bangkok, Thailand PAKRA WELLNESS AND HEALTHCARE CO., LTD. Full time

NAVELLA MEDICAL & WELLNESS

We are a team of healthcare professionals with a mission to provide holistic health solutions tailored to each individual through technology, innovation, and expert knowledge. NAVELLA is Thailand's first official Preventative Medical Clinic, founded by highly qualified doctors specializing in preventative medicine.

Our services are based on the principles of functional medicine, a holistic, biology-based approach that identifies the root causes of health issues in order to deliver the most effective treatments for our patients.


Position Title: Customer Relations

Qualifications / Requirements:

  1. Strong communication skills in both Thai and English (spoken and written); additional language proficiency is a plus.
  2. TOEIC score of 600+ required.
  3. Solid understanding of medical terminology and healthcare practices.
  4. Professional appearance and a courteous, service-minded attitude.
  5. Proven ability to handle complaints calmly and professionally.
  6. Excellent problem-solving and conflict resolution skills.
  7. Positive attitude, patience, and emotional intelligence in high-pressure environments.
  8. Effective time management and multitasking abilities.
  9. Proficient in Microsoft Office (Word, Excel, PowerPoint) and other standard office software.
  10. Minimum of 5 years' experience in customer relations or a related role, including experience with face-to-face and/or digital communications (phone, email, chat).
  11. Bachelor's degree in any field (healthcare or related field preferred).

Key Responsibilities:

  1. Provide accurate information and ensure high-quality service to maximize customer satisfaction.
  2. Communicate professionally via phone, email, chat, and in person.
  3. Handle and resolve inquiries, concerns, and complaints in a timely manner.
  4. Follow up with customers to ensure issues are addressed to satisfaction.
  5. Schedule and confirm customer appointments and send reminder notifications.
  6. Manage and maintain records, including documentation, reports, and customer logs.
  7. Assist customers with completing necessary forms (history, consent, payment contracts).
  8. Receive and process payments via cash and credit card for medical services.

Work Location:

Silom Edge Building (BTS: Sala Daeng / MRT: Silom)

Work Hours:

09:30 – 18:30

Days Off: 6 days per month (excluding national holidays)

Vacation: 7 days per year (starting from the first year)


Benefits & Welfare

  • Paid Overtime (OT)
  • Social Security
  • Group Health Insurance
  • Incentives and Performance Bonuses
  • Monthly Staff Dinners
  • Company Outings
  • Medical Allowance and Annual Health Check-up

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