Network Support Engineer
19 hours ago
NETWORK SUPPORT ENGINEER (IT HELP DESK)
Help Desk support
- Provide first-line support to all users, troubleshooting technical issues related to software, hardware, and network connectivity.
- Manage and resolve helpdesk tickets in a timely manner, ensuring high levels of customer satisfaction.
- Provide guidance and support to users for common IT issues and ensure effective communication regarding system updates or outages.
User Access Management
- Ensure all authorized users have access to necessary systems and resources, managing permissions and access levels in line with company policies.
- Assist with onboarding and offboarding procedures, ensuring that IT resources are allocated and retrieved effectively.
Technical support
- Support office and warehouse operations by maintaining printers and other peripheral devices.
- Monitor and maintain IT systems to ensure optimal performance and uptime.
Documentation and Reporting
- Document all support interactions, resolutions, and technical procedures to maintain an up-to-date knowledge base.
- Report recurring issues or major incidents to the IT manager, providing insights for long-term improvements.
Other knowledge and skills…
- Bachelor degree or higher computer science engineer or related field.
- Proficiency in English is required.
- 3+ years of IT experience
- Experience with hardware deployment/repair and Microsoft Server administration.
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