Network Support Engineer

19 hours ago


Bangkok, Bangkok, Thailand Gill Capital (Thailand) Full time

NETWORK SUPPORT ENGINEER (IT HELP DESK)

Help Desk support

  • Provide first-line support to all users, troubleshooting technical issues related to software, hardware, and network connectivity.
  • Manage and resolve helpdesk tickets in a timely manner, ensuring high levels of customer satisfaction.
  • Provide guidance and support to users for common IT issues and ensure effective communication regarding system updates or outages.

User Access Management

  • Ensure all authorized users have access to necessary systems and resources, managing permissions and access levels in line with company policies.
  • Assist with onboarding and offboarding procedures, ensuring that IT resources are allocated and retrieved effectively.

Technical support

  • Support office and warehouse operations by maintaining printers and other peripheral devices.
  • Monitor and maintain IT systems to ensure optimal performance and uptime.

Documentation and Reporting

  • Document all support interactions, resolutions, and technical procedures to maintain an up-to-date knowledge base.
  • Report recurring issues or major incidents to the IT manager, providing insights for long-term improvements.

Other knowledge and skills…

  • Bachelor degree or higher computer science engineer or related field.
  • Proficiency in English is required.
  • 3+ years of IT experience
  • Experience with hardware deployment/repair and Microsoft Server administration.


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